Information Systems and Technology Analyst (20647696) at CalOpps San Francisco, CA

Job Summary Information Systems and Technology Analyst – Full‑time, 40 hours per week (Monday 8:00AM‑5:00PM, Tuesday 8:00AM‑5:00PM, Wednesday 8:00AM‑7:30PM, Friday 8:00AM‑1:30PM, with occasional evening and weekend hours). Location: 170 Santa Maria Ave, Pacifica, CA 94044. Salary under FY 2025‑26: $112,836.00 – $134,520.00; FY 2026‑27: $116,220.00 – $138,552.00; FY 2027‑28: $119,712.00 – $142,716.00. Responsibilities Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real‑time monitoring tools, peripherals, and devices. Assist with infrastructure changes and upgrades to limit service interruptions. Administer automated deployment of software and updates over the network. Monitor and maintain security control of City network and server infrastructure, configure firewall rules, verify user accessibility, identify vulnerabilities, and apply security updates as needed. Monitor disaster recovery and backup processes, verify backups and recoverability. Ensure database security by preparing access and control policies and reviewing permissions. Install, configure, maintain, troubleshoot, and monitor City‑wide telecommunications systems including voice and data communications infrastructure and equipment. Maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system‑wide outages. Participate in systems and infrastructure conversion, installation, and maintenance projects; define requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager, staff, users, and vendors. Maintain information on scheduled systems maintenance, including upgrades and outages. Respond to and resolve user inquiries and complaints; accelerate escalation to vendor representatives as required. Research and recommend new trends, vendor solutions, and technologies; implement improvements upon approval. Perform related duties and responsibilities as required; serve as a Disaster Service Worker when required. Ideal Candidate Customer‑service oriented, effective team player, highly communicative, cooperative, active listener, innovative researcher. Experience in cloud computing/cloud solutions (Azure, AWS, GCP, etc.). Familiar with compliance/cybersecurity frameworks (NIST, HIPAA, CSA, etc.). Strong project management skills. Knowledge of government procurement and vendor relations. Qualifications Principles, practices, and techniques of public administration, including municipal government operations. Modern principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems. Detailed knowledge of Microsoft Windows Server, Microsoft Exchange Server, and Microsoft Office 365. Experience with physical and virtual network and server infrastructure and real‑time monitoring tools. Knowledge of VMware and Hyper‑V virtualization software. Information security principles, including cybersecurity protocols and applications. Project cycle principles and vendor relationship management. Knowledge of various IT platforms, operating systems, and software packages (word processing, spreadsheet, SQL database, reporting tools). Cloud computing solutions. Relational database management principles and systems integration. Ability to write and maintain user and technical operating instructions and documentation. Understanding of department operations and functions. Staying up‑to‑date with developments, literature, and information related to programs. Modern office practices and equipment usage. Customer‑service techniques. English usage, grammar, spelling, vocabulary, punctuation. Skills, Abilities & Requirements Devise effective and efficient operation methods or procedures. Identify opportunities for process improvement and make recommendations. Configure, integrate, and maintain assigned application(s) to meet business needs. Install, configure, maintain, troubleshoot, and monitor physical and virtual network, server, and telecommunications infrastructure. Participate in design and improvement sessions to identify business and user needs. Participate in system and infrastructure development, enhancement, and maintenance projects. Recommend cost‑effective technical system and infrastructure improvements. Provide technical support for hardware, software, servers, network, data communication, mobile, audiovisual, web‑based applications. Prepare clear and concise technical documentation, user procedures, reports, and materials. Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, rules, and regulations. Maintain filing, record‑keeping, and tracking systems. Organize and prioritize multiple tasks effectively and timely. Use tact, initiative, prudence, and independent judgment. Communicate effectively in person, over the telephone, and in writing. Establish and maintain positive working relationships. Make sound decisions. Maintain confidentiality regarding sensitive information. Travel to different sites and locations. Respond off‑hours to emergencies, work evenings and weekends as required. Serve as a Disaster Service Worker. Experience & Training Three (3) years of increasingly responsible information systems and technology programming, computer operations, networking, or related experience. Graduation from an accredited four‑year college or university with major coursework in Computer Science, Information Systems, or a closely related field. Preferred certifications: Microsoft, Cisco, CompTIA, or a related certification. California Class C driver’s license. Physical Skills & Work Environment Ability to work in a standard office setting, use standard office equipment, operate a motor vehicle, and visit various city sites. Capable of sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, and climb; lift and carry up to 50 pounds; vision and hearing for reading and communication. Work may involve interaction with upset staff or public representatives. Environment has moderate noise, controlled temperature, and no direct exposure to hazardous substances. Work Schedule Requirements Full‑time commitment of 40 hours per week. Candidates must be available weekdays, weekends, and holidays as needed. Flexibility to work varying shifts, including early mornings, late evenings. Benefits Holidays: 13 days per year. Vacation: 11 to 27 days per year, depending on length of service. Sick leave: accrual one day per month, no limit. Retirement: City contracts with CalPERS with different formulas for Classic and PEPRA members. Medical insurance allowance via Teamsters Union #856 Health and Welfare or CalPERS plan. Dental and vision plans for employees and eligible dependents. Life insurance premium $30,000. Long‑term disability insurance after 60 days of non‑work‑related injury. Training allowance up to $2,000 per fiscal year for job‑related courses. Deferred compensation options. Representation by Teamsters Local 856, Miscellaneous Unit. Equal Employment Opportunity The City of Pacifica is an Equal Opportunity Employer. We are committed to a workplace that embraces diversity and inclusion. All employment decisions – including recruitment, hiring, promotion, compensation, discipline, and termination – are based on individual qualifications, merit, performance, and organizational needs. #J-18808-Ljbffr Payfuture Technologies