Experience Associate Manager

Job Overview As an Experience Associate Manager, you will work in our newest retail format to elevate the service and sales experience. In partnership with the Experience Store Manager, you will support Senior Mobile Experts as an expert resource on new systems and tools, champion new products, and lead teams through curricula and certification programs to deliver exceptional customer experiences. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction using in‑store systems and digital tools. Coaches in all directions and provides actionable feedback to improve performance. Takes ownership of store performance. Leads by example in training completion and stays up to date on product and service knowledge. Education and Work Experience High School Diploma/GED (Required) Retail: 12+ months as Neighborhood Retail Associate Manager (Preferred) Care: 12+ months as Associate Coach (Preferred) Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Leadership (Required) People Management (Required) Product Knowledge (Required) Receptive to Feedback (Required) Sales (Required) Sales Metrics (Required) Additional Requirements At least 18 years of age. Legally authorized to work in the United States. Travel No DOT Regulation No Base Pay Range $28.85 - $48.04 per hour (annualized incentive target: $9,600). Actual pay may vary within this range based on location, qualifications, and experience. Benefits Medical, dental, and vision insurance Flexible Spending Account (FSA) 401(k) with company match Employee stock grants and purchase plan Paid time off and holidays (up to 4 weeks for full‑time, 2.5 weeks for part‑time) Paid parental and family leave Family building benefits, backup care, and childcare subsidy Tuition assistance and college coaching Short‑ and long‑term disability coverage Voluntary accidental and life insurance options Mobile service and home internet discounts Commuter and transit program access Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodations If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.