Business Operations Coordinator

Job Summary We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Operations Coordinator is accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures, and promoting a professional atmosphere for our guests, Sales & Marketing staff. Responsibilities Greet and qualify touring guests; collect and validate all guest information; assign tours to sales agents and provide information to Sales & Marketing department as necessary. (15% time) Provide exceptional customer service to all guests, answer phones and guest questions in a professional manner, assist property owners with contract questions or concerns. (10% time) Distribute premiums to guests upon closure of presentation; complete daily gift, tour and contract reconciliation in all systems. (20% time) Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time) File and secure all documents per procedures; maintain Property Owner Information per PII and PCI standards. (5% time) Prepare Timeshare Sales Contracts for Sales Department and Property Owners; assist Administrative Supervisor in support of Sales Staff; preparation and maintenance of legal documents. (20% time) Assist Supervisor to provide additional administrative support to internal departments including Sales, Marketing, HR, and resort teams. (10% time) Perform other duties as needed. Travel Requirements No travel required. Minimum Requirements and Qualifications Education: High School Diploma. Computer Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable). Technical Skills: Proficient in Microsoft Word, Outlook, and Excel. Experience: One year of general office experience, one year of customer service experience. Experience equivalent to the education requirement may be accepted. Compensation Generally starting at $20.20 per hour. The actual hourly rate will be determined based on experience, education, skills, training, and work location. Benefits Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility) Legal and identity theft plan Voluntary income protection benefits Wellness program Employee Assistance Program Paid time off, parental leave, and holidays (subject to position) Equal Opportunity We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr