Leasing Agent-Lucero

Reports To: Property Manager Division: Affordable Housing Department: Leasing Position Status: Full Time FLSA Status: Non - Exempt Job Summary The Leasing Agent is responsible for performing all activities related to apartment rentals, resident move‑ins, and lease renewals, including completion of all required administrative paperwork. The Leasing Agent performs tasks related to community and resident retention and provides excellent customer service by responding to resident inquiries and concerns. Essential Job Functions Assists community managers in maintaining occupancy levels at the affordable living community. Assists community managers with renting the apartments to meet or beat occupancy goals, including conducting tours, maintaining the wait list, gathering required verification, and processing new applications. Familiar with HUD and LIHTC regulations. Obtains appropriate signatures and documentation related to move‑in. Prepares move‑in packets. Assists with incoming/outgoing calls as needed. Provides tours, performs interviews and responds to mailings and phone calls. Completes all move‑in paperwork including the lease and accompanying addendum in accordance with onsite procedures. Reviews resident notices to vacate and advises residents of their responsibilities. Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts and updates resident records. Complies with company policies and procedures, promotes and ensures compliance with Fair Housing Laws and other industry‑related federal, state and local laws, and maintains documentation verifying compliance. Adheres to all company and site policies and procedures, employee handbook, and Eureka safety policies. Updates residents records as necessary. Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch‑up, and ensuring common areas are clean and neat. Participates in all mandatory training programs. Responsible for reporting to work on time as scheduled and complying with dress code. Performs additional duties as assigned by employee's supervisor or corporate executive employee. Minimum Knowledge, Skills and Abilities Required Ability to communicate and maintain good relationships with office employees, residents and site employees. Excellent interpersonal skills and ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds. Proficiency in customer service and sales. Good verbal communication skills. Education and Experience Required High School diploma, GED, or additional equivalent experience. Prior experience in customer service or sales position. Physical Demands & Working Conditions The physical demands of the job include standing, bending, walking, sitting, using hands, reaching, climbing stairs and ladders, balancing, stooping, kneeling, crouching, crawling, talking, hearing, and lifting a minimum of 50 pounds individually. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The employee may work indoors as well as outdoors and be exposed to adverse weather conditions. The noise level in the work environment may be moderate to high. #J-18808-Ljbffr Eureka Multifamily Group