Remote Sales & Customer Success Representative (US-Based)

We are looking for a proactive, organized, and communication-driven

Sales & Customer Success Representative

based in the United States to support both new business outreach and ongoing client success.
This role is responsible for actively engaging potential leads through

cold calling, email, and text outreach , following up consistently, and helping move opportunities forward through clear and professional communication. In parallel, this person will manage communication with existing clients, maintain strong relationships, regularly check in to ensure satisfaction, identify any issues early, and help resolve concerns quickly and effectively.

Key Responsibilities:

Proactively reach out to potential leads via phone, email, and text
Follow up consistently with prospects and maintain organized communication
Qualify opportunities and coordinate next steps with internal team members
Manage day-to-day communication with existing clients
Conduct regular check-ins to ensure clients are satisfied and supported
Identify, communicate, and help resolve client issues in a timely manner
Maintain accurate records of outreach, conversations, updates, and follow-ups
Act as a reliable point of contact between prospects, clients, and internal teams
Strong verbal and written communication skills
Comfortable with proactive outbound outreach and relationship management
Organized, responsive, and detail-oriented
Able to handle both sales activity and customer support with professionalism
Skilled at problem-solving and maintaining a positive client experience
Paid time off
Commission
Yearly Bonus based on performance review
Yearly Appraisal based on performance review