Patient Navigator Cardiac Testing

Cardiac Testing Patient Navigator

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• A nonexempt position responsible for supporting individual patients through the continuum of healthcare as it pertains to Cardiac Testing. Responsible for clerical support for Arrhythmia services and cardiac procedure scheduling. Responsible for data entry and other services related to arrhythmia service, provides support for Cardiac procedure scheduling and cardiac front desk staff.

Responsibilities:

• 1. Cardiac Testing Patient Navigation a. Patient Navigator will assist/guide Cardiac Testing patients through the continuum of care and testing. This individual will be responsible for understanding treatment and care options, explaining insurance, finding doctors and scheduling appointments, managing paperwork, all while working closely with the family members and caregivers. b. Must be able to keep track of diagnoses, appointments, tests and other important information c. Will provide a consistent point of connection for Cardiac Testing patient and help guide the patients through the process. d. Patient Navigator must have a strong background in cultural competency and ability to understand the cultural beliefs and traditions of various communities and how they impact the way in which a person deals with illness. 2. Scheduling and Verification a. Knowledge of specific requirements to safely and accurately schedule cardiac procedures such as: Cardiac Catheterization, Electrophysiology Procedures, Device Implants and Coronary CTA, etc. b. Navigates NextGen (EMR & EPM) to review patient records for appointments, testing visits and report acquisition. c. Understand patient education needs by effectively sharing information with patients and families. d. Learn and retain information regarding patient care procedures and scheduling e. Greets patients and assists them appropriately during the check-in process, verifies insurance and verifies referral process has been completed f. May be required to either check in or check out patients according to your assignment. g. Schedule patients next appointment / schedule any test as physician directed h. May be responsible for completing testing pre-certifications i. Explains and verifies financial requirements to the patients or responsible parties and collects copays as required j. Ensures that a new patient information sheet is filled out on all patients annually and that necessary information changes are made at each visit 3. Performs selected clerical and administrative duties to assist arrhythmia services, and physicians as part of the care team a. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. b. Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual per practice protocol c. Phones or pages employees to meet visitors, directs visitors drug reps to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs. d. Liaise with patients and their families in a compassionate and courteous manner e. Maintains strict confidentiality; and treats staff, physicians, patients and visitors with respect f. Maintains the electronic medical records (EMR) appointment schedule; schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol; advises medical staff and patients of scheduling changes; and maintains a record of physician schedules and days off to avoid scheduling conflicts g. Acquire necessary information from arrhythmia monitoring database, edit current information and initiate new patient data into system h. Responsible for daily completion of billing for arrhythmia services i. Supports Pacer Phone Technician by coordinating reporting system for Holters, TTM checks, internet based CardioNet and other arrhythmia testing for report acquisition, physician overview and completion of final reports. j. Prepares for and reports to meetings and training sessions as required k. Maintains office supplies, and notifies management of problems, keeps area clean and presentable

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Two years of experience Two years of experience in a health care environment. Cardiology Background eCW/Meditech experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.