Managing Director, Head of Philippines

For our client, we are seeking a Managing Director, Head of Philippines to join the team of a leader in the Healthcare space. This senior leadership role will oversee a major international operations site and serve as the key connector between local execution and U.S.-based enterprise leadership. The ideal candidate will bring a general manager mindset, strong operational discipline, and the ability to scale service delivery across multiple business lines. This position requires a leader who can navigate complex cross-functional dynamics, support long-term growth, and help ensure continuity in a highly regulated environment. Location: Chattanooga, TN - US based candidates only, no visa sponsorship available. Compensation: $203,600 – $339,300 annually.

Responsibilities

• Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement
• Establish and maintain a strong cultural bridge between the site and U.S. headquarters
• Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals
• Lead with autonomy and sound judgment in a time zone-disconnected environment
• Develop and execute long-term strategies for site expansion aligned with global capability center strategy
• Act as a General Manager with the foresight to scale operations across multiple business lines
• Monitor and assess geopolitical and regulatory risks to ensure business continuity

Qualifications

• 15+ years of leadership experience in large-scale operations, preferably in a call center or service delivery environment
• Proven track record of leading complex, cross-functional teams in international settings
• Deep understanding of U.S. corporate culture and operational models
• Exceptional judgment, autonomy, and problem-solving skills in ambiguous environments
• Experience navigating regulatory and labor environments in foreign markets

Benefits

• Comprehensive health-related benefits including medical, vision, and dental coverage
• 401(k) plan with company match for retirement savings
• Paid life insurance and tuition reimbursement
• Minimum of 18 days of paid time off per year plus paid holidays
• Support for well-being and behavioral health programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.