Field Service Technician

Field Service TechnicianZiegler CAT has an opening for an experienced Field Service Technician, with a focus on compact construction equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help us maximize customer uptime.Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!The pay range for this position is $38.00 to $51.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each yearShort-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountEducation AssistanceSafety Boot Reimbursement, PPE & Uniforms providedTool InsuranceSafe, clean and friendly work environmentResponsibilities:Diagnose and repair compact construction equipment including track loaders, wheel loaders, mini excavators, aerial lifts, tele-handlers, among other light to medium duty equipmentResponds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed in the field; a company truck, phone, and computer are providedUsing independent judgment, assumes responsibility for the safe maintenance and repair on a variety of equipment, which involve mechanical, hydraulic, gas, diesel, and electrical systemsMaintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional mannerPositively interacts with manager and team members to satisfy customer needsProvides assistance to other technicians as needed in regard to troubleshooting repairsUtilize modern communication methods both internal and external, to ensure job status is conveyed in a timely manner and the customer's needs are being exceededDocuments labor, parts used, and description of work performed assuring that work orders can be closed and billed as communicated with the customerWilling to respond to after hour emergency calls as directed by supervisorIdentifies and communicates the need for parts for inventoryPerforms other duties as assigned/requiredQualifications:2-year technical degree or high school diploma and several years of comparable experience2+ years of relevant diesel equipment repair experience, preferably in the fieldKnowledge of hydraulics, transmissions, track systems, components, electrical, and fuel systemsPossesses the ability to diagnose equipment without supervision; is also able to understand and communicate schematicsDesire to provide exceptional customer service with a strong attention to detailMust be an excellent problem solver who possesses modern communication and computer skillsAbility to maintain a safe and clean work environmentWilling and able to respond to emergency after-hour calls, as directed by supervisorMust operate equipment safelyOwn mechanic tool setMust have and maintain a clean driving recordObtain a DOT medical certification cardPass a DOT pre-employment drug screen & physicalThis role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirementMinimum Physical Requirements:Push/pull up to 50 lbsLift/carry up to 60 lbsLift bulky objectsStanding, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.