WBYC Call Center Team Lead
Full-time
BMW of Towson
:
Overview: Position Overview The We'll Buy Your Car Call Center Team Lead reports to WBYC Manager and is responsible for overseeing the WBYC process, providing support, establishing relations with customers, and motivating a team of WBYC Associates. The team's role is to acquire additional inventory for multiple AutoNation dealership locations by receiving inbound leads and scheduling appointments. Who Would I Interact With? The position interacts daily in-person the WBYC Manager, WBYC Associates, WBYC Drop off Associates, Reconditioning Manager, support staff and customers. What are the day-to-day responsibilities?- Working directly with the WBYC Manager
- Leading yourself and the team in a way that supports AutoNation's Vision and Mission
- Setting a clear vision and goals for the team to achieve targeted performance in vehicle purchases and profit
- Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
- Driving the business through a high-level of involvement in the day-to-day WBYC operations
- Ensuring that e-leads are handled timely, answering questions, providing information, and ideally setting an appointment for a visit to a store
- Manage the follow-up with e-leads to assist them as needed through their research phase until ready acquisition
- Ensure Customers are transitioned effectively from leads to the drop off location
- Managing the negotiation process with BDC Associates ensuring that customers understand their vehicle purchase options and pricing
- Analyzing the business to determine shortfalls and developing action plans to improve performance
What are the requirements for this job?- High school diploma or equivalent
- Previous management preferred but not required
- Previous automotive industry experience preferred but not required
- Ability to provide an exceptional customer experience
- Strong communication and interpersonal skills
- Detail oriented
- Experience and desire to work with technology
- Valid in-state driver's license and an acceptable, safe driving record
Vacancy posted 2 days ago
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