Senior Staff Technical Program Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team Description:

The Data and Analytics Product team comprises three major product pillars: Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics. The team is focused on helping our customers connect, understand and act on their enterprise data. We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value. 

Role Description:

As a Senior Staff Technical Program Manager, you will work with the Data and Analytics Product team and cross-functional partners to deliver world-class products and applications. In addition, you will support the execution of our strategy across key operational cadences. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate across a fast moving company as we strive toward our goal of becoming the Defining Enterprise Software Company of the 21st Century. 

What you get to do in this role: 

• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.  

• Align programs with business goals to achieve strategic outcomes.  

• Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria.  

• Convert business objectives into execution strategies and lead implementation.  

• Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria.  

• Establish regular cadences and ensure accountability within the program.  

• Provide ongoing reports on program developments to communicate objectives, status, risks, and results to stakeholders while resolving blockers.  

• Lead and conduct executive meetings and large cross-functional events.  

• Identify and mitigate risks to meet program objectives.  

• Execute change management for effective process adoption.  

• Develop necessary processes, templates, and materials.  

• Analyze trends and data to provide leadership insights.  

• Use AI to enhance program efficiency, decision-making, communication, and risk management.  

Ongoing Activities include: 

Executive Coordination & Reporting: 

• Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion. 

• Establish, collect, and enable the reporting of key product and business metrics to executives, organizational leaders and teams to drive business decisions. 

• Prepare executive updates for D&A Leadership Team to make informed decisions. 

• Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy. 

• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams 

Data and Analytics Go-to-Market Execution: 

• Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams. 

• Proactively identify and manage program level go-to-market issues. Communicate and collaborate among cross-functional teams to resolve critical path issues and challenges. 

• Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines. 

• Develop and drive Data and Analytics Product Advisory Council (PAC) activities.

Qualifications

Required skills: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Minimum of 10 years technical program management experience on a global scale with at least 3 years of experience running large go- to-market and product delivery programs. 

• Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.  

• Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.  

• Exceptional communication skills, both written and verbal, with the ability to present complex business and technical concepts clearly and effectively to both technical and non-technical stakeholders. Ability to crisply communicate at the executive level. 

• Excellent organizational skills with the ability to manage multiple priorities and deadlines and efficiently context switch amongst multiple initiatives. 

• Strong collaboration and influence skills, able to work effectively with diverse teams across a fast paced, matrix environment and guide without direct authority.  

• Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP). 

• Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.  

• Professional certification, such as Project Management Professional (PMP) or equivalent. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote