Veterinary Receptionist - McKinney, TX

Customer Service Representative/Receptionist

Cross Timbers Veterinary Center and Boarding Facility is seeking a friendly, dependable, and motivated Full-Time Customer Service Representative/Receptionist to join our team. This position is ideal for someone who enjoys helping people, loves animals, and thrives in a busy environment where every day brings something new.

Our customer service team plays an essential role in creating a positive experience for every client and patient who visits our hospital or boarding facility. From answering the phone and coordinating appointments to welcoming families and supporting daily operations, you will help keep communication clear, organized, and compassionate.

Previous customer service experience is a plus, and veterinary experience is preferred. More importantly, we are looking for someone who shares our commitment to patient care, client service, teamwork, and a healthy work-life balance.

What You'll Do

• Welcome clients and patients with warmth, professionalism, and a helpful attitude
• Serve as a primary point of contact for clients by phone and in person
• Answer incoming calls and respond to client questions efficiently
• Record, route, and follow up on messages for veterinarians and support staff
• Schedule veterinary appointments, procedures, and boarding reservations
• Check patients and boarding guests in and out
• Confirm appointments and communicate preparation or arrival instructions
• Maintain accurate client, patient, and reservation information
• Coordinate communication between clients, veterinarians, technicians, assistants, and boarding staff
• Help clients understand hospital procedures, policies, and available services
• Review invoices and process payments accurately
• Provide receipts and assist with basic billing questions
• Maintain confidentiality of client and patient information
• Help manage client expectations during busy or unexpected situations
• Respond compassionately during emotional or stressful conversations
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks and daily opening or closing procedures
• Support teammates and contribute to a positive, efficient work environment
• Provide excellent service during weekday, weekend, and holiday shifts
• Help ensure every client and pet receives attentive, respectful care

What You'll Bring

• Previous customer service experience is a plus
• Previous veterinary reception or animal care experience is preferred
• A genuine interest in helping people and animals
• A friendly, positive, and approachable personality
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• The ability to remain calm and professional in a busy environment
• Confidence managing multiple phone calls, messages, and responsibilities
• Strong organizational and time-management skills
• Careful attention to detail and accurate recordkeeping habits
• Comfort using computers, scheduling systems, and office equipment
• The ability to communicate effectively with clients and coworkers
• Compassion and patience during difficult or emotional situations
• Dependability and consistent attendance
• A flexible and team-oriented approach to work
• A commitment to outstanding client service and patient care
• Willingness to learn and continue developing professionally
• Availability to work required weekend and holiday shifts
• A sense of humor and the confidence to show up as your awesome self

Join Our Team

If you are a friendly, dependable, and compassionate customer service professional who enjoys helping people and animals, we would love to meet you. Apply today and discover how your positive attitude, communication skills, and commitment to excellent service can make a difference at Cross Timbers Veterinary Center and Boarding Facility!