VP, Revenue Operations

Role Description

We’re looking for a strategic, data-driven operator to lead Revenue Operations at 8x8. As VP of RevOps, you’ll optimize our go-to-market engine — connecting sales, marketing, finance, and technology into a high-performing system that scales. You’ll partner directly with the CRO and senior leadership, turning complexity into clarity and data into decisions that move the business forward.

This role is for someone who treats AI as a tool to use right now — to eliminate manual work, sharpen forecasting, and surface insights that give the GTM team an unfair advantage. You won’t just run operations. You’ll redesign them.

What You’ll Do

• AI-Driven Operations & Process Optimization
  • Champion AI and automation across RevOps — pipeline analysis, forecasting, lead scoring, reporting, and workflow automation.
  • Identify high-friction, manual processes and replace them with intelligent, scalable solutions.
  • Evaluate and deploy AI-native tools that boost seller productivity and reduce operational overhead.
  • Build a culture where the team defaults to automation before headcount.
  • Own the end-to-end sales process: lead management, pipeline governance, and stage progression — continuously optimizing at every stage.
• Sales Strategy & Planning
  • Partner with the CRO and Sales Leadership on territory design, resource allocation, quota setting, and capacity modeling.
  • Own the annual and quarterly sales planning cycle, ensuring team goals align tightly to business objectives.
  • Develop, track, and manage KPIs across the sales organization; lead performance forecasting.
• Sales Tools & Technology
  • Evaluate, implement, and manage the RevOps tech stack: CRM, sales automation, analytics platforms, and AI tools.
  • Ensure the sales team is equipped with the right technology to perform at their best.
  • Lead system integrations that improve productivity and reporting accuracy.
• Analytics & Reporting
  • Build dashboards and operational frameworks that give sales leaders and executives real-time visibility into pipeline health, performance, and forecast accuracy.
  • Lead board-level reporting and executive business reviews.
  • Drive data-driven decision-making across the GTM organization — from rep-level metrics to revenue forecasts.
• Sales Enablement
  • Lead strategy for sales and channel enablement, including onboarding programs, training, and continuous skill development.
  • Ensure new hires ramp quickly; ensure tenured reps stay sharp and process-adherent.
• Cross-Functional Leadership
  • Align with Marketing on pipeline generation, lead management, and demand strategy.
  • Partner with Finance on forecasting, budgeting, and revenue recognition.
  • Collaborate with Product and Customer Success to bring the customer voice into GTM planning and compensation design.
• Team Leadership & Development
  • Lead and develop the RevOps team — coaching for performance, building a bench, and creating clear paths for growth.
  • Build a high-performing, scalable organization that grows with the business.
  • Model a culture of operational excellence, continuous improvement, and bold thinking.

Qualifications

• 7–10 years in Sales or Revenue Operations, with at least three years in a global leadership role.
• Demonstrated experience deploying AI tools and automation to improve GTM operations — not just evaluating them.
• Proven track record of process optimization in a high-growth, fast-paced environment.
• Deep fluency in CRM platforms (Salesforce strongly preferred) and the modern RevOps tech stack.
• Strong analytical skills — able to move from raw data to executive-ready insight.
• Experience with sales compensation design and incentive structures.
• Exceptional cross-functional communicator and collaborator.
• Bachelor’s degree in Business, Finance, Marketing, or related field; MBA a plus.

Benefits

• We’re building the industry’s most integrated platform for Customer Experience.
• Compensation range reflects the Company’s good faith belief at the time of posting.
• Different base pay ranges for different work locations within the United States.
• Base pay depends on various factors, including complexity and responsibility of role, job duties/requirements, and relevant experience.
• Offers are made within the base pay range applicable at the time.
• Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock.