Senior Facilities Manager

Senior Facilities Manager (Housing Lead)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION OVERVIEW:

The Senior Facilities Manager (Housing Lead) is responsible for all Housing Supervision operations under the MDD150 Workforce Lodging Program Administration scope. The Housing Lead supervises the JLL on-site team that administers lodging for the program's workforce at the Lemoine Company facility in Monahans, Texas and serves as the senior point of accountability to ADS and JLL in-house teams.

The Housing Lead builds, directs, and develops the team, and is accountable for the timely, accurate, and comprehensive execution of every SOW requirement by its direct reports. The focus of the role is on time execution and exceptional service delivery. The Housing Lead works independently with minimal supervision and brings an owner's mentality to every service delivered.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Leadership and Service Delivery

• Recruit, onboard, train and develop the on-site team. Own the full employment cycle for direct reports in partnership with GREF HR, ensure adequate day and night staffing, and coach each direct report against clear goals for quality and productivity.

• Hold direct reports accountable for timely, accurate and comprehensive execution of each SOW requirement; review output against service levels, and coach to close gaps before they reach ADS. Serve as the team's escalation point.

• Lead the matrixed team with an owner's mentality and a culture of safety, customer service, compliance and quality.

• Help develop and implement the service plan identified by the ADS and the GREF FM Director, and oversee service performance and cost versus budget.

Housing Operational Verification

• Ensure operational verification of the housing complex and each unit is performed to confirm systems function per design and the complex meets basic safety expectations.

Invoice Verification and Cost Control

• Establish systems and processes to ensure validated invoice submissions, timely invoice audits, phased billing reconciliation, and all other processes associated with cost control.

• Establish and manage billing dispute escalation protocols to ensure disputes are reviewed and where appropriate, filed within 30 days to preserve adjustment rights

• Ensure extraordinary maintenance and damage charges are validated against the "fair and reasonable" standard.

Workforce Scheduling, Bed Allocation and Meals

• Ensure the master bed allocation by trade, subcontractor and phase is updated weekly.

• Ensure shift-aligned crew schedules are managed, and meal service timing and crew departure and arrival times are coordinated within Lemoine's capacity.

• Ensure move-in and move-out services are coordinated from the Effective Date.

Change Order Management

• Establish change order process and ensure out-of-scope requests are managed through the change order process.

• Ensure scope, cost and schedule impact are documented, and written ADS approval is obtained before change is authorized.

Safety, Environment and Compliance Audit

• Support a safe, sanitary, secure and legally compliant facility by ensuring the team audits permits, licenses, certificates of occupancy and compliance with applicable codes and regulations, including the OSHA Temporary Labor Camp Standard (29 CFR 1910.142), and review findings and recommendations before they are reported to ADS.

• Ensure serious injuries, illnesses and unsafe conditions are reported to ADS according to the established processes.

Service Levels and Reporting

• Ensure the team responds immediately to on-site emergencies and reports to ADS within 2 hours, resolves on-site issues with Lemoine within 24 hours (Level 1), and escalates termination discussions to the ADS PM within 10 days (Level 2).

• Review and approve weekly, monthly and quarterly reports for timeliness, accuracy and completeness before delivery to ADS.

• Ensure a real-time dashboard for ADS stakeholders covering occupancy, spend and incidents is maintained.

General

• Ensure the team maintains the confidentiality of Amazon information in accordance with the NDA, and adheres to all applicable local, state and federal lADS and regulations.

• Establish and maintain good relations with ADS, Lemoine, residents, vendors and co-workers, and communicate in a courteous and professional manner.

• Assist in special projects and perform all reasonable duties as assigned by the Account Director and corporate associates.

JOB SPECIFIC REQUIREMENTS, SKILLS, KNOWLEDGE, AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Ability to operate independently with minimal supervision.

• Ability to lead, coach and develop a highly matrixed team across multiple functions and organizations.

• Ability to delegate effectively, set clear expectations and hold others accountable for timely, accurate and comprehensive execution.

• Service orientation, with a focus on execution and responsiveness to client stakeholders.

• Ability to be agile and shift priorities as program phases and occupancy evolve.

• Manage time well; correctly prioritize tasks to meet deadlines.

• Excellent communication skills, both verbal and written, including clear, concise reporting to client stakeholders.

• Strong analytical and investigative skills, including the ability to review invoice, occupancy and billing reconciliations for accuracy, with strong attention to detail.

• Working knowledge of life-safety, building and fire codes, and OSHA requirements applicable to temporary labor housing, including 29 CFR 1910.142.

• Ability to assess and evaluate individual performance with an emphasis on quality standards and productivity.

• Ensure internal and external customer satisfaction is consistently obtained and maintained.

• Ability to speak, read, write and understand English.

• Proficiency with Microsoft Office, including Word, Excel and Outlook, and with reservations or property management systems, subject to confirmation of management systems required for this operation.

EDUCATION:

• Bachelor's degree preferred, or equivalent experience – confirm]

EXPERIENCE:

• 5+ years of hospitality, lodging, workforce housing, facilities or property management experience

• Demonstrated experience leading, coaching and developing a team and managing multiple service lines

• Experience overseeing budgets and vendor invoice verification

• Experience overseeing client reporting, safety auditing and incident response

TRAVEL AND INCENTIVE:

• A $50,000 incentive and move lump sum payment will be made to the successful candidate, with claw back provisions should performance be below expectations, or should the employee exit this position prior to the one-year anniversary.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

• Due to the nature of a 24/7 lodging operation with day and night crews, associates