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B2B CX Team Lead - Performance & Coaching

Pandora

Pandora seeks a Team Lead Supervisor for Customer Experience B2B in the US/Canada/LatAm. You will lead hourly CX Reps, drive performance, and ensure policy adherence within the B2B service framework. The role emphasizes coaching, reporting, and process improvements to deliver consistent customer experiences. Collaborate across Retail Ops, IT, Sales and partners to align operations and support strategic priorities. #J-18808-Ljbffr Pandora

Vacancy posted 3 days ago
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