Customer Service Rep / Front Desk Attendant

Customer Service Rep / Front Desk Attendant

Job Category: Customer Service

Full-Time

On-site

Crossway Wheaton, IL 60187, USA

Description

Specific Responsibilities:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains relationships with customers by resolving issues via e-mail, phone, or fax.
• Maintains our bookshop by checking stock and appearance daily and assisting walk-in customers.
• Contributes to the team by handling incoming mail, orders, and invoices
• Perform related and/or special work as assigned.

Position Requirements:

• People oriented with excellent communication skills
• Customer service experience
• Computer skills
• Organized, self-motivated, and good time management skills

Publishing Ministry Commitment:

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God's grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God's Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

Personal Qualities:

A love for God's Word and His church. Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine. A genuine faith in Jesus Christ as one's Lord and Savior, and active participation in a local church. Pleasing personal demeanor with a willing, servant's heart. Creative, energetic, organized, timely, excellence in execution.

Benefit Program:

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

Salary:

Salary range: $20-$22 hourly. Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.