Supervisor

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to View email address on jobs.dsv.com . 

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit  dsv.com and follow us on  LinkedIn and  Facebook .

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd 

Division: Air & Sea 
Job Posting Title: Supervisor - 128861 
Time Type: Full Time

The primary duty of the Ocean Export Supervisor is the management of daily operations within the Ocean Export department, requiring the exercise of discretion and independent judgment with respect to matters of significance. The Ocean Export Supervisor will also organize the department to ensure excellent customer service and maintain profitability. In addition, they will set, appraise and measure individual and team performance standards and productivity. Also required is to manage staff development through active recruitment, training and quality management activities.  proactive customer service for all clients handled by department . Perform all duties correctly, cost- efficiently and within Company standards.

Role and responsibility:

·         Provide responsible supervision and control for all department activities

·         Work with Branch Manager to establish long and short-term business plans, objectives and goals for department

·         Manage profitability and growth of department. Review and reconcile all management and financial reports for department . Prepare and analyze financial reports, budgets, expense reports and forecasts for department 

·       Manage periodic process reviews for each client; maintain performance statistics

·         Manage staff development through recruitment and training efforts

·         Appraise worker productivity and performance by conducting performance reviews for all staff within department, with respect to recommending promotions or other status changes

·         Investigate and resolve all employee performance problems promptly and in direct accordance with the Human Resources policies of the Company

·         Adhere to all company policies, procedures, and guidelines, such as Code of Conduct, assigned work schedules, and attendance requirements

·         Effectively manage any issues that arise within scope of responsibility

·         Identify and communicate to Branch Manager any unresolved issues or risks before they materially impact DSV

·         Work closely with other departments to deliver a high level of service to customers

·         Develop relevant metrics to measure department performance

·         Perform other duties as assigned

People Management:

·         Lead and manage Export team through influence and persuasion

·         Collaborate closely with regional and local staff to coordinate department activities

·         Provide proper guidance and coaching to teams

·         Deliver results by leveraging the skills of the right people at the right time

·         Lead resolution of difficult issues through effective negotiation tactics

·         Maintain a high degree of motivation in team to retain focus on providing the highest levels of customer satisfaction

·         Provide ongoing growth and development opportunities for team members

·         Provide input for team member performance reviews on a regular basis

·         Work well in a global environment where client business can span multiple continents

·         Work effectively via phone, email, and web conference

·         Excellent verbal communication skills and past customer service experience are required , as work includes extensive phone contact with carriers and other parties concerning the export process

·         Excellent written communication skills to compose letters and email regarding logistics problems and proposed resolutions.  Must have the ability to edit and proof business correspondence and reports for accuracy and                 clarity

·         The ability to organize, prepare, and assemble documents or reports containing data from several sources

·         The ability to use Company-standard software for word processing and spreadsheets, etc., to generate more elaborate reports, charts and graphs as applicable

·         The ability to analyze complex details to resolve complex shipping issues for clients

·         The ability to deal effectively in a supervisory capacity, using tact, diplomacy and negotiation skills.  Proven effective supervisory skills in the area of staffing, training, and succession planning are required

Qualifications and requirements:

·         Bachelors Degree of Equivalent preferred

·         Emerging track record driving revenue growth

·         Demonstrated strategic thinking skills

·         Excellent creative problem solving and analytical skills

·         Excellent judgment and initiative

·         Demonstrated leadership, people and process management skills

·         Excellent verbal, written and visual/presentation communication skills

·         Excellent relationship-building skills

·         Excellent listener

·         Demonstrated ability to work in an international environment – must work well across multiple units across the company

·         Both a team builder and a team player

·         Must work well under pressure as a self-starter, handling multiple tasks – ability to work across many accounts, projects, and/or issues and prioritize effectively

·         Internally motivated, self-starter with ability to plan, organize, and establish priorities to meet goals and achieve results

·         High Integrity  

For this position, the expected base pay range is $63,360.00 – $79,200.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .