AI Operations Analyst

AI Operations Analyst

IEM is seeking a driven AI Operations Analyst to serve as the front door for enterprise AI at IEM. You will own the intake of new AI project ideas, help guide proof-of-concept efforts, and support employees across the company in successfully adopting AI tools. You will also manage the operational side of AI enablement, including tool access requests, license administration, and user onboarding/offboarding. This is a high-visibility role for someone who wants to help shape how a growing enterprise adopts and scales practical AI use, with requests, licenses, and support handled efficiently and in compliance with our governance standards.

Key responsibilities include:

• AI Project Intake: Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests to the appropriate team members for scoping and prioritization.
• User Onboarding & Offboarding: Provision new users on AI platforms, walk them through initial setup, and provide the guidance and resources they need to become productive quickly; deprovision access and reclaim licenses for departing or transitioning employees.
• Tool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders.
• License Administration: Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses for optimization.
• POC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes.
• Platform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes.
• AI Literacy & Training: Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials that build organization-wide comfort and proficiency with approved AI tools-one of the most direct ways this role drives AI adoption company-wide.
• User Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members.
• Usage Monitoring & Reporting: Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization to inform planning decisions.
• Operational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps.
• Compliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards.

Qualifications required include:

• Experience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role.
• Hands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems.
• Organization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status.
• Communication: Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users.

Preferred skills and experience include:

• Business analysis fundamentals: experience gathering requirements or documenting a process or workflow, especially with an eye toward where AI could remove manual steps.
• Automation curiosity: comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems.
• Reporting: basic experience building simple reports or trackers in Excel, Power BI, or similar tools.
• Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus.

General competencies include:

• Customer Service Orientation: Patient, approachable, and responsive when supporting users of varying technical ability.
• Problem-Solving Mindset: Methodical approach to triaging issues and knowing when to escalate.
• Adaptability: Eagerness to learn new platforms and work across multiple AI tools and use cases.
• Detail Orientation: Careful, accurate documentation and tracking of requests, licenses, and tickets.
• Active Listening: Skilled at asking clarifying questions to fully understand a requester's needs.
• Business Impact Orientation: Focuses on delivering measurable improvements in productivity, quality, cost, or employee experience rather than administering tools for their own sake.
• Growth Mindset: Genuine interest in building a long-term career in enterprise AI operations, with a path toward more advanced analyst or engineering responsibilities.

Job location:

• Position is located in Austin, TX.
• Position is primarily remote with some travel required initially to IEM facilities or for project kickoffs.
• Candidate may be required to work in-office in the future as business needs evolve.

Compensation & Benefits:

• Competitive salary and benefits package commensurate with experience.
• Opportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms.
• Direct mentorship from senior AI and Salesforce/MuleSoft technical staff.
• Collaborative and supportive work environment with a clear growth path into more advanced AI roles.
• Professional development and training resources.

Why Join IEM:

At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.