Customer Support Representative
$1,200 - $1,400 per monthFiscal AI
Customer Support Specialist
Job Title: Customer Support Salary: $1,200 - $1,400 USD Working Set Up: Fully Remote - Philippines Working Schedule: Monday–Friday, 9:00 AM – 5:00 PM EDT/EST Engagement Type: Independent Contractor
About Fiscal.ai
Fiscal.ai is a leading research and data platform built for capital markets professionals. Combining a high-performance research Terminal with a modern, near-real-time fundamentals API and MCP server, Fiscal.ai is redefining financial data infrastructure for the AI era. Headquartered in Toronto and backed by venture capital, the company serves thousands of institutional and professional clients and reaches millions of end-users through its API ecosystem.
About the Role
We're looking for a Customer Support Specialist to join Fiscal.ai and help deliver an exceptional customer experience. In this role, you'll be the first point of contact for customers, helping troubleshoot product issues, answer questions about our financial data platform, and collaborate closely with Product, Engineering, and Data teams to resolve more complex cases. This role is ideal for someone who enjoys solving problems, communicating clearly, and working at the intersection of fintech, financial data, and technology.
What You'll Do
- Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems.
- Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment.
- Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language.
- Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly.
- Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.
Vacancy posted 12 hours ago
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