Customer Service Representative

Join U.S. Water Culligan Group

Are you organized, customer-focused, and ready to grow your skills in an office environment? Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation. This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter. We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

What We Offer

As a Culligan Customer Service Representative, you'll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

• 401(k) plans with company match
• Company-paid portion of medical insurance; dental & vision insurance available
• Company-paid life insurance (optional buy-up available)
• Flexible spending programs
• Employee discounts
• Employee assistance program
• Referral program
• Paid time off
• Professional development assistance
• Opportunities for advancement
• Onboarding program

Requirements

We Are Looking for Candidates Who:

• Excel in customer service and enjoy helping people
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally—both verbally and in writing
• Are comfortable working in a fast-paced office environment
• Can handle customer concerns with patience, empathy, and problem-solving
• Are dependable, self-motivated, and able to work independently as well as on a team
• Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Can maintain accuracy while handling scheduling, billing, and administrative tasks
• Are comfortable making outbound calls for collections or customer follow-up
• Are eager to learn, take direction well, and grow their skills through training
• Have previous customer service or office administration experience
• Do not need a college degree

Schedule

• 8-hour shift
• Monday–Friday schedule
• In-person office setting

Primary Job Responsibilities (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
• Coordinating in-home appointments and installations with the Sales department
• Assisting with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past-due collections and other revenue-generating activities
• Supporting dealership operations through strong communication and administrative accuracy
• Participating in formal training designed to support your long-term career growth

About Us

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations. Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest "Best Buy" ratings
• The iconic "Hey Culligan Man!" recognition
• Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, and build a stable, high-earning career in a growing industry. Compensation: $21.00 - $25.00 per hour