Medical Assistant 2/Urgent Care Technician - Southeast San Diego

Medical Assistant II Urgent Care Tech

Under direct supervision and within established scope of practice, Medical Assistant II Urgent Care Tech (MAII-UTC) will support the Urgent Care clinic by performing designated medical procedures as directed, and in accordance with San Ysidro Health policies and procedures. The MAII-UTC should be able to demonstrate the knowledge and skills necessary to provide individualized care in a manner conducive to comfort, safety, and welfare of patients.

Additional for Medical Assistant II Urgent Care Tech

Assists in resolving and/or responding to non-clinical related patient complaints and inquires. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.

Essential Functions of the Job:

• Upholds San Ysidro Health's Policies and Procedures, Core Values and competencies and applicable state, federal and local laws.
• Performs routine patient care functions as prescribed by licensed health care providers following established clinical protocols and policies and procedures within defined scope of education, training, and responsibilities.
• Assist medical providers and nursing staff with assigned duties, including but not limited to obtaining vital signs, performing 12-lead EKGs, thermal applications, wound care/dressings, apply orthopedic devices/splints, phlebotomy, and urine specimen collection, performs POC testing, autoclave processing of instruments, assist with transfer within department, setup supplies for specific procedures, Performs inhalation treatments, visual testing.
• Interviews patients, measures vital signs, and other pertinent information as required by UC.
• Demonstrate good knowledge and practice of infection control guidelines, sterile techniques, isolation, and universal precautions.
• Documents pertinent patient information, procedures, and patient responses in patients' EHR, following established SYH guidelines and maintaining patient confidentiality.
• Prepares treatment rooms and patients for examination.
• Make frequent rounds in the department to maintain tidiness and cleanliness; prepare and decontaminate rooms and equipment between procedures.
• Restocking of urgent care supplies in exam rooms, blanket warmer and linen carts
• Applies principles of aseptic technique and infection control as directed by the Infection Control policy and procedures.
• Handles inventories orders and replenishes medical supplies and materials throughout the day as needed.
• Assists the physician with therapeutic and diagnostic patient care functions which may require sterile technique, removal, or application of dressings, suturing or wound care.
• Performs inhalation treatments, prepares, and administers immunizations and medications (oral and injections) as directed by physician order and in accordance with SYH policy and procedure.
• Participates and responds, when assigned to clinical emergency codes.
• Report any treatment results, observations, patient complaints, or any variation from baseline to charge nurse or provider in a timely manner.
• Answer urgent call bell promptly; assist patients within own scope of practice, or report the request/complaint to appropriate personnel.
• Demonstrate knowledge and skills in urgent care protocols and clinical standards
• Autoclave: cleaning, processing, sterilizing, and checking of instruments.
• Daily and monthly QA on all clinic equipment.

Customer Service/Patient-Centered Care

• Practices customer service standards as defined by SYH and specified clinic.
• Anticipates the customer's needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
• Promptly responds to alarms and patient requests.
• Facilitates the customer's ability to utilize resources.
• Assures a clean, orderly, and functional work environment.

Team Commitment

• Effective team member who is adaptable, cooperative, and willing to assist others.
• Works collaboratively with others to meet shared objectives.
• Manages difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions.
• Actively participates in departmental professional development activities.
• Adheres to Attendance Policy.

Additional Duties and Responsibilities:

• Assists in resolving and/or responding to non-clinical related patient complaints and inquiries. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.

Job Requirements

Education Required (Minimum level of education):

• High School diploma or GED.

Certifications/Licenses Preferred:

• Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.
• Current BLS for Healthcare Provider, BLS/AED for the Professional Rescuer certification (American Heart Association)

Experience Required (Minimum level of experience):

• Completion of externship required by Medical Assisting Program.
• 2 Years of Medical Assistant experience

Verbal and Written Skills Required to Perform the Job:

• Ability to read, write and comprehend medical information and terminology.
• Ability to effectively present information, both verbal and written.

Technical Knowledge and Skills Required to Perform the Job:

• Demonstrated ability to use personal computer.
• Demonstrated ability to use wheelchair, EKG, gurney table, vital machine, pulse oximeter, autoclave.

Working Conditions and Physical Requirements:

• Continuous standing/walking/twisting.
• Occasionally lifts pushes and/or transfers patients.
• Exposed to unpleasant elements (accidents, injuries, and illness).
• May be required to work evenings and/or weekends.
• Reliable transportation necessary for occasional traveling to assist with providing coverage at SYH clinics within San Diego County.

Universal Requirements:

Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.