Information Technology Help Desk Technician

Company Description MBPS provides proactive, secure, and scalable IT solutions that allow small businesses to focus on growth while their technology runs smoothly. The company delivers enterprise-level efficiency and protection through services such as cybersecurity, cloud solutions, managed IT, and AI-driven consulting. MBPS emphasizes preventing issues before they occur, keeping client systems optimized, monitored, and secure. With unlimited IT support, expert guidance, and access to cutting-edge tools, MBPS empowers organizations to operate more intelligently and confidently. The team is committed to removing IT burdens so clients can concentrate on their core business success.

Role Description The Information Technology Help Desk Technician is a full-time, on-site role based in Las Vegas, Nevada. This role is responsible for providing first-line technical support to end users, including diagnosing and resolving issues related to desktop computers, laptops, printers, and other office hardware. The technician will respond to help desk tickets, troubleshoot software and network connectivity problems, and escalate complex incidents as needed. Daily activities include installing and configuring workstations, performing routine maintenance, documenting resolutions, and guiding users through step-by-step solutions in a clear and professional manner. The role also involves collaborating with the broader IT team to ensure systems remain secure, stable, and aligned with MBPS support standards.

Qualifications

• Strong technical support and help desk support skills, with experience handling user inquiries and incident resolution.
• Hands-on experience with desktop computers, including installation, configuration, and basic hardware maintenance.
• Proficiency in troubleshooting common software, operating system, and network connectivity issues.
• Ability to provide printer support, including setup, configuration, and resolving print-related problems.
• Familiarity with Windows and/or macOS environments, basic networking concepts (TCP/IP, DNS, DHCP), and common business productivity tools.
• Clear spoken and written communication skills, with a customer-focused approach and the ability to explain technical issues in simple terms.
• Strong organizational skills, attention to detail, and ability to manage multiple support requests in a fast-paced environment.
• Prior experience in a help desk or IT support role is preferred.