IT Help Desk Analyst

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE Responsibilities Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues Work directly with employees and officials to troubleshoot and resolve technical issues Execute operations in support of the Enterprise Service Desk Meet service goals by opening and closing tickets, executing scripts, and answering calls Required Qualifications Must have an Active Secret Clearance 1+ Years of IT experience Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher Experience with troubleshooting, ticketing systems, and support for IT devices Compensation Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law Salary: $50,000 - $55,000/year #J-18808-Ljbffr