Account Manager

Position Summary:  The Account Manager II role builds upon related experience acquired in the Account Manager I or equivalent role and is prepared to take on increasingly complex tasks within the Operations team. The essential duties of the Account Manager I role below continue to apply, however AM II candidates bring proven experience in customer service or collections roles, are prepared for supervisory responsibility and desire ongoing cross-training and advancement in the organization.

Essential Duties and Responsibilities  include the following:

• Customer Service – Provide prompt, professional and proficient assistance to our commercial customers (manufacturers and dealers). Includes inquiries regarding account maintenance, billing statements, audit reconciliations, and assistance with our web-based account management system.
• Risk Mitigation & Collections – Monitor an assigned dealer portfolio for delinquency trends and take appropriate action when necessary, including phone collections, written demands for payment and the coordination of collateral repossessions.
• Order Requests –Monitor manufacturer requests for new orders to be financed on a dealer credit line to ensure uninterrupted product flow for performing dealers with adequate credit availability. Prepare overline requests for approval when necessary.
• Field Audit Reconciliation – Receive and resolve clearance calls from field auditors performing inventory inspections at dealer locations. Address collection issues and collateral discrepancies at the conclusion of the inspection. Recognize and communicate potential risk to the appropriate level of management.
• Administrative Duties – Process system changes, produce and review delinquency reporting, document overline requests and process credit line increase opportunities, among other daily tasks.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education : Bachelor’s degree in business administration, finance, accounting or related discipline or equivalent combination of experience and education.

Minimum Experience : 4+ years commercial lending or financial services industry experience preferred.

Language Ability:

Ability to read and interpret documents such as operating instructions and policy and procedure manuals. Ability to draft customer facing emails/correspondence on a regular basis and reports as needed. Ability to effectively communicate via telephone as well as in a customer facing opportunity.

Math Ability:

Ability to calculate figures and amounts such as payoffs, discounts, interest, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Technical Skills:

Proficiency with Microsoft Office applications including Word, Excel, Teams and database application systems

Certificates and Licenses:

N/A

Supervisory Responsibilities:

Take leadership role in training and supervising an Account Service Coordinator or Account Manager I.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel and to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.