MH Switchboard Operator

SUMMARY: Responsible for handling incoming calls. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: KEY RESPONSIBILITIES: Opens/closes switchboard following standard procedure. Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators and support staff. Keeps records of switchboard function as directed. Takes messages following guidelines related to timeliness and Places return calls as requested. Pages staff and makes announcements as directed. Announces emergencies following clinic protocol. Assists other departments as directed. The job holder must demonstrate current competencies applicable to job position. MINIMUM QUALIFICATIONS: REQUIRED QUALIFICATIONS: EDUCATION:High school diploma. EXPERIENCE: Minimum of one year experience in switchboard operations, preferably in health care setting. REQUIREMENTS: None. Skills and Abilities Required: KNOWLEDGE: Knowledge of clinic policies and procedures related to switchboard operations Knowledge of how to operate switchboard equipment Knowledge of customer services principles and techniques. SKILLS: Skill in screening and directing calls in pleasant and expeditious manner. Skill in efficiently operating console and peripherals. Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison. ABILITIES: Ability to adapt and learn how to use new switchboard equipment. Ability work cooperatively as member of clinic's front-line service team. Ability to respond to stressful/emergency situations in calm and effective manner. Working Conditions: ENVIRONMENTAL/WORKING CONDITIONS: Office setting. Minimal exposure to communicable diseases. PHYSICAL/MENTAL DEMANDS: Must be able to sit up to 8 hours/day. Occasional stress from dealing with upset customers and/or emergency situations. Supervisory Responsibility: Supervises other operators/message center representatives as delegated. Pay Range: $17.33-$25.26 Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780 Work Type: 32 Hours Per Week Tue 9am-5pm and Thurs, Fri and Sat 11pm-7am Work Shift: Night Driving Required: No Union: 1199 Seiu United Healthcare Workers East As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission