Network Operations Engineer

Network Operations Engineer (L1/L2)Location: New York hybrid Duration: 11 months Interview process: 2 internal evaluation + 1 F2F at NYC client siteJob Description: Network Operations Engineer (L1/L2) Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network, that would be acceptable. Routing and switching can be evaluated on a case by case however they should have at least some experience with BGP/OSPF as its quite common.Required Technical Skills Azure networking experience L2 (Hands-on troubleshooting level) Palo Alto Firewalls (NGFW) Prisma Access Prisma SD-WAN Routing & Switching o BGP, OSPF o Cisco Catalyst switches o Cisco ACI (basic operational knowledge) Cisco Client o NAC enforcement o TACACS+ administration L1–L2 Meraki Wireless Network monitoring tools (Opsmanager) and alerting systemsRole SummaryWe are seeking a Network Operations Engineer (L1/L2) to support and maintain the organization's global network infrastructure. The role is responsible for monitoring, troubleshooting, and operational management of enterprise network and security platforms, ensuring high availability and performance across WAN, LAN, SD-WAN, wireless, and security environments. The ideal candidate will have strong troubleshooting skills and hands-on experience with network and security technologies, along with the ability to manage incidents, changes, and vendor coordination effectively.Key ResponsibilitiesIncident Management & TroubleshootingTroubleshoot and resolve end-user and system issues across: PANW Firewalls, PANW SD-WAN, PANW Prisma Access Routing & Switching environments Wireless and NAC (CISCO Client)Perform initial analysis, L2 troubleshooting, and escalate when requiredSupport global network incidents, outages, and performance degradationMonitoring & Alert HandlingMonitor network alerts, dashboards, and monitoring toolsPerform triage and take corrective actions based on alertsEnsure proactive identification of issues and minimize downtimeVendor & TAC ManagementOpen and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)Coordinate with ISPs and service providers for circuit issuesTrack and follow up until resolutionNetwork Operations & AdministrationPerform routine network operations including: URL allowlisting, firewall changes Log analysis (traffic, URL filtering, blocked ports) Maintain monitoring systems and ensure devices are onboardedChange & Release ManagementSubmit change requests and participate in CAB discussionsImplement approved changes in production (low/medium risk changes)Ensure proper documentation and rollback plansUpgrades & MaintenancePerform software upgrades and patching for: PANW Firewalls CSCO Switches PANW SD-WAN appliances Assist in lifecycle management activitiesConfiguration & DeploymentConfigure network and security devices under guidance: Firewall rules, SD-WAN policies Switch VLANs, routing updates Client device onboarding (NAC/TACACS+)Experience & Qualifications3–7 years of experience in Network Operations / NOC / NetOps Strong troubleshooting mindset with structured approach Experience working in enterprise environments with multiple vendors Familiarity with ITIL processes (Incident, Problem, Change Management) Basic understanding of network security and access controlPreferred Skills Experience working in global network environments Exposure to firewall/SD-WAN/cloud networking platformsCertifications (optional but beneficial): CCNA / CCNP Palo Alto PCNSE / PCNSASoft Skills Strong communication skills for incident handling and stakeholder updates Ability to work in a 24x7 operational environment (if applicable) Attention to detail and documentation discipline