Service Desk Analyst

Service Desk Analyst

We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong experience with Microsoft Windows 10, strong work with Windows Server, Active Directory, and Office365, and are looking for your next career move, apply now.

We are looking for a Service Desk Analyst to assist customers with computer and application issues, determine root causes, and perform necessary troubleshooting and resolution. This position will be full-time contract and remote, with an initial onsite training period in Trenton, NJ.

What You'll Do

• Provide first-response help desk support to customers and end users
• Troubleshoot and resolve hardware, software, and application issues
• Log incoming problems, requests, and resolutions in accordance with procedures
• Maintain knowledge of operating environments, tools, and applications
• Support AOC business applications and IT operations activities
• Provide site support and assist with project-specific assignments
• Communicate effectively with end users, explaining technical issues clearly
• Provide timely follow-up updates in accordance with support policies
• Ensure all resolved issues are properly documented

What You'll Need

Required:

• Experience with Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Strong verbal and written communication skills
• Ability to troubleshoot technical issues in a fast-paced environment
• Experience logging and tracking help desk tickets
• Experience using Outlook (email) – 2 years
• Data entry experience – 3 years
• Experience working with end users in high-pressure situations

Preferred:

• 2-year college degree or equivalent technical study
• Experience with Microsoft Excel, Word, and Visio
• Experience working in a help desk or IT support environment
• Ability to organize, prioritize tasks, and meet deadlines

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with ADA and applicable standards
• Sedentary work involving extended periods of sitting and occasional movement for meetings or training
• Ability to perform repetitive computer tasks using a keyboard, mouse, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.

It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$21 per hour. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.