Operations Manager

Classification: Exempt

Salary Range: $80,000 to $90,000

Reports to: Regional General Manager

Date: May 2026

Job Summary

The Operations Manager is responsible for coordinating production, preparation, transportation (if applicable), sanitation and inventory control to deliver accurate, quality service to our customers. They manage the budget for operations to achieve financial goals, ensure training is effectively administered, compliance with USDA/FDA, and compliance with HACCP plans and regulations. Ensures safety awareness and prevention measures are followed within the facility continuously to prevent accidents.

Essential Responsibilities

• Supervises and manages the Kona team
• Ensure safe practices are followed while loading and unloading totes & merchandise.
• Comply with FDA and USDA inspection and verification procedures.
• Ensure compliance with food safety and HACCP requirement within the facility.
• Ensure efficient dish room operation and that porters sanitize equipment in the facility and maintain effective sanitizing processes.
• Ensure our flights are packed correctly, quality standards are followed, and the product delivery is in accordance with customer requirements.
• Manage production inventory in the facility to ensure purchasing orders product where no shortages occur.
• Ensure all equipment is adequately maintained and in good working condition.
• Manage departmental costs to ensure attainment of monthly financial budget.
• Ensure HACCP procedures are followed, and employees are trained.
• Ensure safety awareness and training is implemented in all related departments.
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
• Monitors unit performance and monitors customer quality service standards, specifications and equipment, policies and facility health and sanitation standards, billing accuracy, and product/equipment inventories are maintained at the highest level by the operating unit.
• A team builder with the ability to lead and motivate diverse management and hourly staff and build a positive employee relations culture and work environment.

Skills & Qualifications

• Knowledge of internal policies and procedures.
• Competent to work independently within the area of expertise.
• Ability to solve quality-related problems.
• Ability to deal with a variety of compliance situations and implement continuous improvement.
• Knows and follows all safety requirements; strives to maintain a safe work environment.
• Effectively gives and receives feedback; willingly asks questions and seeks direction as needed.
• Must be able to function within a team environment.
• On call 24 hours/7 days a week to respond to crisis situations to provide guidance on delays, flight cancellations, and other irregularities.
• Investigate and complete incidents/accidents documentation and enforcement of safety processes and legal requirements for all processes.
• Assist as directed on ad hoc projects.

Supervisory Responsibilities

This position may have supervisory responsibilities.

Experience/Education

• Bachelor’s degree or an equivalent combination of education and experience
• Manufacturing experience and/or Food Processing industry a plus
• A minimum of 4-5 years broad-based Operations Management
• Working knowledge of HACCP, USDA, and FDA compliance
• Candidate bilingual in English and Spanish a plus
• Financial management and Leadership skills
• Effective employee relations skills
• Effective written and verbal communication skills
• Proficient with Microsoft Office suite, specifically in Excel

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision.

Position Type/Expected Hours of Work

This is a full-time exempt position in a 24/7/365 work environment.

Travel Requirements

May be on an "as needed" basis.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, MetLife- Legal Program, and pet insurance.