Customer Delight Representative (Evening Shift)

Customer Delight Representative (Evening Shift)

Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)

Location: 6300 North River Road, Rosemont, IL 60018

Pay: $18/hour

Schedule:

• Training Schedule (first 2 weeks): MondayFriday, 8:30 AM5:00 PM
• Regular Schedule (after training):
• Tuesday Thursday, 11:30 AM-8:00 PM
• Friday: 10:30 AM 7:00 PM
• Saturday: 8:30 AM 5 PM

Key Responsibilities:

• Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
• Screening calls for upper management.
• Clear and accurate communication of Feldco products and services.
• Solving customer issues, resolving service issues, and/or scheduling service appointments.
• Scheduling strong, consistent sales appointments, and second measure appointments.
• Confirming appointments, and outbound reminder calls for services and second measure appointments.
• Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
• Message taking and communication with managers and product specialists.
• Ability to use internet maps to help product specialists.
• The CDR may be assigned additional tasks or projects as needed during peak or off season.
• The CDR works with all areas of the company to ensure all customers are "delighted" with their sales, service, financing, or other inquiries.
• Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.

Qualifications:

• High school diploma or equivalent required.
• Organizational skills and outstanding oral and written communication abilities are required.
• Proficient PC skills (Word, Excel).
• 35+ WPM.
• Ability to work in a fast paced and demanding environment.
• Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
• Bi-lingual preferred, but not necessary.

What Can Feldco Offer You?

• Industry Leadership: #1 in Midwest home improvement solutions
• Growth & Stability: With 50 years in business and still growing
• Award-Winning Culture: 12-time Top Workplace winner by the Chicago Tribune
• Career Development: We promote from within and reward performance
• Team-Oriented Environment: Be part of a collaborative culture that values every team member's contribution

Benefits Offered to Feldco Employees:

• Benefits include medical, dental, and vision insurance; a 401(k) with employer match; paid time off; paid holidays; and a wide range of voluntary benefits.