Customer Delight Representative

Customer Delight Representative

Employment Type: Full-Time, In-Office position (No Remote or Hybrid Option)

Location: 6300 North River Road, Rosemont, IL 60018

Pay: $18/hour

Schedule:

• Training Schedule (first 2 weeks): MondayFriday, 8:30 AM5:00 PM
• Regular Schedule (after training): MondayFriday, 7:30 AM-4:00 PM
• Rotational Saturdays: 8:00 AM4:30 PM
• When working a Saturday, a weekday off will be provided between Tuesday and Thursday

Key Responsibilities:

As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight! Tasks Include:

• Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
• Screening calls for upper management.
• Clear and accurate communication of Feldco products and services.
• Solving customer issues, resolving service issues, and/or scheduling service appointments.
• Scheduling strong, consistent sales appointments, and second measure appointments.
• Confirming appointments, and outbound reminder calls for services and second measure appointments.
• Answering web lead inquiries (e-mail and outbound phone exchanges with customers).
• Message taking and communication with managers and product specialists.
• Ability to use internet maps to help product specialists.
• The CDR may be assigned additional tasks or projects as needed during peak or off season.
• The CDR works with all areas of the company to ensure all customers are "delighted" with their sales, service, financing, or other inquiries.
• Participating in outbound calling campaigns to drive business, including re-engaging past customers, and following up on previous inquiries.

Qualifications:

• High school diploma or equivalent required.
• Organizational skills and outstanding oral and written communication abilities are required.
• Proficient PC skills (Word, Excel).
• 35+ WPM.
• Ability to work in a fast paced and demanding environment.
• Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
• Bi-lingual preferred, but not necessary.

Why Feldco?

• Welcome to the heart of action at Feldco's Call Center! The Call Center is a dynamic environment, perfect for individuals with stellar communication skills, precision, and a capacity for thriving in an active, team-oriented setting. If you're ready to contribute to our ongoing success, we want you on board!
• Feldco is the #1 Window Supplier & Home Renewal company in the Midwest with over 50+ years of experience. We are family owned, and delight homeowners with home improvement projects to improve their residence. Feldco believes genuine, positive human connections will make anyone's day better, especially the people who work here.
• Join a recognized success story! Feldco is honored by the Chicago Tribune as one of Chicago's Top Workplaces for the 12th consecutive time in 2025! Apply now and embark on a career that values teamwork, cares about its employees, and has a proven track record of excellence!

Benefits Offered to Feldco Employees:

• Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco's medical plans.
• Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.
• Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.
• Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees
• Disability Coverage: Employees can enroll in STD and LTD.
• Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000. We offer Accident, Critical Illness, and Hospital Care coverage
• Employee Assistance Program
• Offer identity Theft protection
• Pet Insurance
• 401(k) Retirement Plan: 401(k) with company match
• PTO and paid holidays

Feldco Windows, Siding, Doors and Roofing