Inside Sales Representative

Inside Sales Representative

Callanan Industries Inc., a CRH Company, is a leading supplier of paving materials and construction services in New York State. We provide a complete range of high-quality aggregates, asphalt, ready-mix concrete products, and construction paving services to state, federal, municipal, commercial, and private customers. Callanan has been in business since 1883 and would not have such a long and successful track record were it not for our employees. We consider our employees our greatest strength, and we constantly strive to improve as an employer. We live by the saying, "We Make Safety Our Family Business." Safety is a core value, and employees support one another to promote a culture of safety throughout the company. Are you ready to start building a rewarding future? Join our team today!

Position Summary

The Inside Sales Representative is responsible for participating in the developing and maintaining of customer relationships, preparing quotations, and supporting the sale of manufactured products and solutions.

Essential Duties and Responsibilities

• Maintain a thorough understanding of company products, production capabilities, and quality standards.
• Collaborate with outside sales representatives and internal teams to exceed customer expectations.
• Develop and maintain strong relationships with existing customers to drive retention and revenue growth.
• Identify and pursue new business opportunities through data analytics, prospecting, lead generation, and customer referrals.
• Respond to customer inquiries regarding products, pricing, lead times, specifications, and availability.
• Prepare and manage quotations, proposals, and bid responses in a timely and accurate manner.
• Follow up on open quotes and sales opportunities to maximize conversion rates.
• Maintain accurate customer records, sales activities, and pipeline information within the CRM system.
• Resolve customer concerns and escalate issues as necessary to ensure customer satisfaction.
• Assist in forecasting sales activity and market demand.
• Participate in sales meetings, training programs, and continuous improvement initiatives.

Regular and predictable attendance. Valid drivers license. Other duties as assigned.

Qualifications

Required: Minimum of 2-3 years of inside sales, customer service, account management, or manufacturing-related experience. Strong communication, negotiation, and relationship-building skills. Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and Word. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and organizational skills. Ability to troubleshoot unfamiliar situations, learn systems quickly, and identify practical solutions when clear direction is not immediately available.

Preferred: Experience with aggregate or asphalt building materials. Experience utilizing CRM systems (Salesforce).

Key Competencies: Customer Focus, Communication and Interpersonal Effectiveness, Action Oriented, Resourceful, Builds Relationships, Collaboration, Drives Results and Value, Time Management

Salary and Benefits: This position offers an hourly pay of $28 - $30 based on experience. Medical, dental, and disability benefit programs, Health and wellness programs, Savings program, Discretionary Profit Sharing.

What CRH Offers You: Highly competitive base pay, Comprehensive medical, dental and disability benefits programs, Group retirement savings program, Health and wellness programs, An inclusive culture that values opportunity for growth, development, and internal promotion.

About CRH: CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.