Client Success Coordinator

Client Success Coordinator

KUKUI Holdings, Inc.'s mission is to provide the automotive after-market industries a platform to enable our clients to capture new market share and provide a customer relationship management system to conduct superior outbound marketing programs, improve their customer relationships, and promote customer retention programs, and ultimately increase their revenue. We give business owners advantages they've never experienced before. Through Kukui's All-in-One Success Platform, businesses from mom-and-pop shops to large enterprises, dominate their local markets. We are creating and redefining industries, and we scare the pants off of our competitors!

KUKUI Holdings, Inc. (KUKUI) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KUKUI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KUKUI are based on business needs, job requirements and individual qualifications, without regard to race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, physical or mental disability, marital status, veteran status, political affiliations, or any other characteristic protected by law where we operate. KUKUI will not tolerate discrimination or harassment based on any of these characteristics. KUKUI encourages applicants of all ages.

Our team consists of remarkable individuals with incredible stories. Our backgrounds vary from technology, liberal arts, public relations, grad school, and a variety of other experiences. We learn fast, adapt quickly to change, and juggle multiple responsibilities. We're friends, we're committed to what we do, and we're committed to each other. Sound appealing? We think so.

Description

The Client Success Coordinator (CSC) is responsible for managing the KUKUI All-in-One Success Platform and on-going marketing campaigns for a number of clients. The CSC will coordinate with the clients, their Team, designers, programmers, and sales team. The CSC will provide excellent customer service, evaluate the local market for clients, discuss individualized marketing campaigns, measure results, and discuss points of improvement for their business as it relates to the KUKUI All-in-One Success Platform. The CSC must be constantly learning to stay abreast with the changing market & trends.

Responsibilities & Duties

• Regular communication with clients via phone and email.
• Provide excellent customer service by conducting regular Account Reviews with your clients
• Utilize clear communication and work efficiently in order to maintain client satisfaction
• Serve as a liaison between client services, the sales team, clients, developers, designers and production.
• Stay up to date with changing procedures, practices and products as we continue to grow.
• Keep clients abreast of best marketing practices and communicate them to clients.
• Understand the industry and individualized needs of the client.
• Work responsibly by meeting critical client and company timelines.
• Effective problem management and resolution.
• Work well with others in completing open cases for other team member's clients
• Effectively manage a busy workload with multiple projects and many clients.
• Pay close attention to detail regarding communications, cases, projects and changing practices.
• All other duties and responsibilities as assigned

Qualifications & Skills

• Clear and effective communication
• Attention to detail
• Customer Service and Support
• Project Management and Coordination
• Marketing Expertise
• Working knowledge of AI-powered tools and LLMs with the ability to incorporate them into workflows to improve efficiency.

Nice to Have

Basic understanding of Website Design, SEO, Google Ads/SEM, Analytics and SEO knowledge.

Working Experience

2-5 years preferred but not required.

Education

Bachelor's preferred but not required.

Compensation

• Competitive Base Salary
• Flexible Work Schedule (depending on assigned territory)
• 4 Weeks Paid Vacation
• 7 Days Paid Sick Time
• 1 Birthday Day Annually
• 7 Paid Holidays + Annual Holiday Break
• Annual Anniversary Bonus
• 401k
• Family, Medical & Bereavement Leave
• Employee Assistance Program
• Employee Work Life Wellness Program
• Remote Employee Reimbursement Program
• Health, Dental, Vision, Life Insurance, and Disability
• Kukui Active (50% paid gym membership up to $100)
• Employee Referral Bonus