Client Services Rep - A

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector. The Group operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. Responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing excellent service in accordance with the "client journey ceremony".

Capture Customer data into the Company CRM to connect with the client, maintain and develop relationships, offer a personalized approach, and develop future opportunities.

Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent, exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.

Welcome and serve the customer, providing an excellent in-store experience at all times.

Demonstrate Brand and product knowledge.

Deal effectively with customer complaints by liaising with the line manager when necessary.

Ensure and maintain the shop floor and visual display to a high standard, complying with Company operational guidelines and stock procedures.

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

English is a must; other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

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