Change Management Manager

What is the opportunity The Change Management Office under the CNB Treasury Management Solutions is responsible for the management of change initiatives across the product groups. This position is responsible for the planning, implementation and successful delivery of one or more key programs, leading project teams and Project Managers that are each responsible for elements therein. This includes architecting program or project structures, plans to enable fulfillment of an articulated business strategy and managing large program budgets. The Change Initiative Manager will also need to be able to quickly assess the health of the portfolio and make recommendations to improve delivery capability. They will manage end-to-end complex cross-line of business impacting change initiatives in alignment with CNB’s Enterprise Change Management Framework. This includes all phases of program delivery from idea generation, business case development, planning, execution and transition to BAU. They will challenge/review program status in partnership with business and technology stakeholders to ensure sound risk and issue management throughout the project lifecycle. Program elements may include areas such as organization structure, processes, operational support and technology. Role will be instrumental in driving and tracking program activities, negotiating changes in plans and effective communication with all stakeholders and senior management. Success of program outcomes will be measured by the implementation and fulfillment of a strategy and realization of program’s defined benefits and results. The Change Initiative Manager III is expected to have a strong understanding of overall program goals, approaches and partnerships as well as experience with identifying and improving overall processes / bottlenecks in terms of delivery of the program. The position will promote collaboration between stakeholders in order to ensure cohesive, unified and efficient program implementation including identifying and prioritizing the project portfolio which will deliver the program. What will you do Work with Business leads to establish program vision and ensure that it is consistently and appropriately communicated to all stakeholders. Ensure project outcomes are delivered and aligned with Critical To Quality performance objectives. Provide supervision of a project or multiple projects and at times, other project/change managers (in a matrix environment) to achieve a strategic vision. Ensure master plans and schedules are followed, developing solutions to program challenges, and directing others for successful completion of project(s) on time and on budget. Ensure collaboration and perform liaison activities with upper management and stakeholders involved in the program. Ensure governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement of all workstreams involved in program. Effectively manage scope by ensuring any changes to scope are documented and approved with project change request forms. Manage risks and issues and take corrective and measurement action to resolve quickly and effectively. Strong leadership and management skills. The ability to find innovative ways to resolve problems including ability to identify and facilitate remediation/mitigation of risks, actions, issues and decisions required to move the program and underlying projects forward. Provide regular reporting and maintain ongoing communication to senior management, stakeholders and sponsors related to program milestones, issues, risks, decisions and changes. Provide guidance and overall management of project managers. Develop and provide underlying dashboard and reporting process to ensure adequate program and project health for executive and management. Manage underlying program budget and costs. Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement. Required Qualifications Bachelor’s Degree or equivalent. Minimum 7 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact. Minimum 7 years banking/financial services and/or technology industry experience. Additional Qualifications Highly prefer 9 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact. Use and application of statistical tools and analyses to model business decisions. Demonstrable experience developing and working with skills with all levels of management. Knowledge of Treasury Management products and services. Experience working with or in a line of business such as commercial, business banking, mid-corp or commercial real estate. Experience working in operations, client service and/or product implementations. Management of medium to enterprise programs with multiple workstreams across one or more unique departments/groups within the organization. Ability to communicate at all levels of an organization and be able to adapt communication style and presentations to the audience. Strong interpersonal skills to ensure a smooth flow of activities and to minimize conflict between workstreams. Ability to manage risks associated with the various workstreams involved in the program and to identify ways to mitigate risk. Demonstrated leadership skills managing direct reports and well as matrixed supervision. Excellent time management, critical thinking, and analytical skills. Demonstrated strong communication skills (written, verbal). Working knowledge or PMBOK, Scrum, PMP or other project management certification. Working knowledge of business analysis and Lean Six Sigma Tool Kit. Preferred experience working with or in risk management, Change management certification (e.g., Prosci)Project management certification (e.g., PMI)Lean Six Sigma certification. Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career Development through Tuition Reimbursement and other internal upskilling and training resources. Valued Time Away benefits including vacation, sick and volunteer time. Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs. Career Mobility support from a dedicated recruitment team. Colleague Resource Groups to support networking and community engagement. Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Careers.cnb.com accepts applications on an ongoing basis, until filled. Location: Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #CA-MA1. #J-18808-Ljbffr