Insurance Sales and Service Representative I

Job Description

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role:

Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements

In this role you will:

• Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
• Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
• Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
• Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
• Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
• Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
• Execute specialty team processes and strategies as assigned by General Motors Insurance leadership

Qualifications

What makes You an ideal candidate?

Skills and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
• Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial's culture
• Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
• Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
• Strong analytical and problem-solving skills with an action-oriented mindset
• Ability to work independently and use sound judgment in relation to handle customer inquiries and complaint resolution
• Proactively manage time while balancing assigned accounts/tasks with minimal supervision
• Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
• Ability to type a minimum of 40 words per minute
• Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
• Subject to stressful situations
• Possibility of working long hours may be required to support business needs
• Limited travel may be required to support business needs
• Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes
• Occasional overtime or split shifts may be required

Additional Knowledge and Skills

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Licenses and Certifications

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State

Work Experience & Education

• 0-2 years of customer service experience preferred
• High School Diploma or equivalent required
• Bachelor's Degree or equivalent combination of education and experience preferred

What We Offer:

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work we thrive.

Compensation: Competitive pay and bonus eligibility.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

Work Life Balance: 100% remote

The base range for this role is: $38,500 - $69,500

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full-time employees are eligible to participate in health benefits on day one of employment.

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