Repairs Field Technician - Level I

Job Title

Installs, configures, repairs, supports, reports, assists and troubleshoots any WorldNet Telecommunications Inc., internal or external infrastructure, including any telecommunication and cable circuits, including customer premises equipment.

Essential Duties and Responsibilities

Responsible of visiting customers for installation and repairs of internal and external wiring CAT 3, CAT5e or CAT 6, including modular connector, cable, telephone and all WorldNet approved CPE's.

Responsible for the installation, repairs, configuration and/or replacement of all WorldNet CPE's.

Responsible for the installation and repairs of voice services such as, POTS lines, Hosted PBX, Sip Lines, PRI, Sip Trunk, DID, etc.

Install and Repair cyber security appliances including troubleshooting, firewalls changes, security policies changes, upgrades, and other related configurations.

Responsible for the physical Installation of CPE's to provide different types and levels of service on customer premises including switches, routers, batteries, IP phones, ATA, IAD, etc.

Install and repair internet and data services, such as PPPoE, internet dedicated circuits, point to point services, interconnect services thru a data network, etc.

Install and repairs circuits such as T1, Fiber Optic, Wireless or lines to be installed from demarcation point to customer premises.

Perform testing on core equipment for DS1 & DS3 circuits issues, including cross connect, extended testing and troubleshooting with third party providers.

Process LNP (port in of lines).

Complete site surveys, lines inventory and use, wiring, routers, circuits, evaluate the communication room, location facilities, server rooms and telecommunication chambers, etc.

Comply with Installations and Repairs Process and Standards, including the Customer sign off for Job acceptance form, photos of installed equipment, labelling WNT equipment, testing process, etc.

Will assist and perform tests with WNET Repairs Divisions, ISP (Providers) or Engineering to test WNET's network from Collocation, Cageless, In-buildings or client premises.

Troubleshooting of HPBX services at the switch level. Perform changes as necessary to soft switch, Commportal and CPE.

Perform advance troubleshooting of VoIP issues affecting customer services. Utilize tools such as Wireshark, Hammer, SAS, etc. to identify/solve and solve service issues.

Basic troubleshooting of routing protocols such as BGP and OSPF.

Identify customer repeated service issues, investigate root cause, provide possible solutions and refer to Supervisor for an alternate solution.

Compliance with ONCALL policy established by the company and assigned by the supervisor.

Performs all other duties as required.

Supervisory Responsibilities

This Job has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Associated Degree in Telecommunications, Telephony or Electronic Technology (preferred) with a minimum of two years of related experience; or equivalent experience and training related to the position.

Skills and Abilities Requirements

Ability in the installation, diagnosis and repairs of problems in the operation of all types of telephony services, Internet, data, voip, firewall, etc.

Knowledgeable networking Fundamentals (TCP/IP, switching, routing, tools etc.)

Skilled in working with Structured Cabling and certifications

Capable of working on PBX Installations, Configuration, Troubleshooting and Maintenance.

Ability to work with Transport technologies, testing Equipment's (DACS, SunSet, etc.) and functioning of tools used in networking

MTCNA Certifications

Ability to communicate effectively with the customers.