Customer Success Manager

Job Description

Client Success Manager
Kansas City Metropolitan Area
Base Salary: $80, 000 to $95, 000, plus bonus potential

Build a stronger team. Create a better client experience. Help people do their best work.


Morgan Hunter is partnering with an established Kansas City area company to find a Client Success Manager who brings strong people leadership and the ability to keep a busy operation running smoothly.


This person will lead employees responsible for client communication, project coordination, and operational support. The opportunity goes beyond managing daily activity. You'll develop people, strengthen relationships across departments, and create a culture where employees support one another and take ownership of the client experience.


The right person will be a leader, mentor, and coach. Someone who can bring people from different backgrounds and experience levels together, earn their trust, and help them succeed as a group.


About the Opportunity


You'll oversee the people and processes that help move client commitments from planning through completion. That means keeping communication clear, coordinating priorities, addressing service concerns, and helping employees navigate challenges with confidence.


You'll also look for ways to improve how work gets done. Success will require balancing employee development, client satisfaction, operational efficiency, and financial responsibility.


Key Responsibilities

Lead and Develop People

• Provide consistent coaching, clear direction, and practical support to employees with different strengths and development needs.
• Build trust through open communication, fair expectations, and reliable follow through.
• Create an environment where employees feel comfortable asking questions, sharing ideas, and working through challenges together.
• Establish performance goals, provide timely feedback, and address concerns directly and professionally.
• Support hiring, onboarding, training, and ongoing employee development.
• Recognize contributions and help employees see how their work affects clients and the broader business.

Strengthen the Client Experience

• Oversee daily client communication and coordination activities to ensure accurate information and timely responses.
• Help the team communicate project timelines, manage changing expectations, and follow through on commitments.
• Take ownership of escalated concerns and work across departments to reach practical, lasting resolutions.
• Use client feedback to identify recurring issues and improve the overall experience.
• Build strong working relationships with internal partners and external service providers.

Improve Operational Performance

• Coordinate workflows across client support, project administration, and related operational functions.
• Oversee purchasing and order coordination activities with attention to accuracy, timing, and cost.
• Monitor workloads and priorities so the team can meet deadlines while maintaining quality.
• Identify process gaps, reduce unnecessary steps, and prevent repeat errors.
• Track performance measures and use data to guide decisions, improve productivity, and manage costs.
• Contribute to operational planning, budgeting, and continuous improvement efforts.

What You'll Bring

• Demonstrated success leading and developing a team in client success, customer operations, service delivery, project coordination, or a related function.
• A record of building a positive culture while maintaining clear expectations and accountability.
• The ability to connect with people from all walks of life and adapt your communication and coaching approach.
• Experience managing escalated client concerns and bringing multiple groups together to solve problems.
• Strong organizational skills and the ability to manage competing priorities in a busy environment.
• Experience improving workflows, monitoring performance, and turning information into action.
• Sound business judgment and attention to accuracy, costs, and deadlines.
• Strong written and verbal communication skills, including comfort working with employees, clients, and company leadership.
• Proficiency with Microsoft Office, including Excel, and the ability to learn new business systems.
• Experience in an environment involving multiple departments, detailed orders, changing schedules, or outside service partners would be valuable.

How You Lead Matters


You listen, ask questions, and make thoughtful decisions. You give people the tools and feedback they need to improve. You can have a difficult conversation without losing someone's trust.


You also understand that a strong culture takes daily effort. It shows up in how you handle a mistake, recognize good work, resolve a disagreement, and bring people together when priorities compete.


If this sounds like your approach to leadership, we'd like to hear from you.


NOTE:


Applicants must be authorized to work in the United States without current or future employer sponsorship.

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