Salesforce Architect

Role Description

An immediate opening for a Salesforce Solutions Architect to help design and build our Salesforce platform as part of a major digital transformation. With Salesforce not yet live in production, this role offers the opportunity to shape the architecture, technical standards, and long-term design of the environment from the ground up!

• Designing and leading the delivery of complex Salesforce solutions that enable the seamless delivery of services to our members through technology.
• Placing Artificial Intelligence (AI) and data at the core of a unified digital origination and service model.
• Serving as a strategic technical leader for unified digital origination, omni-channel service transformation, AI assisted decisioning, and real-time journey orchestration across all member touchpoints.
• Establishing technical standards to ensure offerings integrate smoothly within the Salesforce ecosystem, with the goal of enhancing and streamlining both the member and user experiences.

Qualifications

• Deep experience designing complex, multi‑cloud Salesforce architectures with strong command of data modeling, sharing and visibility frameworks, security design, and performance-driven solution patterns.
• Expertise integrating Salesforce with mission critical enterprise systems using REST/SOAP APIs, middleware such as MuleSoft, ETL tools, and event-driven patterns, including strong knowledge of authentication and identity protocols (SAML, OAuth, SSO).
• Advanced proficiency in Salesforce, including case management, omni‑channel routing, console optimization, marketing automation, and designing integrated service ecosystems.
• Advanced proficiency in Apex, Lightning Web Components (LWC), and declarative automation, with the ability to determine the appropriate balance between configuration and custom development.
• Technical knowledge of Amazon Connect contact flows and Service Cloud Voice integrations.
• Strong understanding of environment management, CI/CD pipelines, version control, release governance, and deployment methodologies that support scalable, multiteam Salesforce delivery.
• Expert knowledge of platform security capabilities (TLS, SSL), data protection practices, and architectural controls necessary to maintain, monitor, and continuously strengthen a secure, compliant Salesforce environment.
• Strong understanding of the Salesforce Trust Layer and secure data handling requirements for financial services.
• Ability to collaborate with business leaders, engineers, and product teams to translate complex requirements into actionable architectural blueprints and drive consensus in ambiguous or high stakes environments.
• Exceptional diagnostic and troubleshooting skills with the ability to resolve complex platform and integration issues across distributed systems.
• Excellent written and verbal communication skills, capable of articulating architectural decisions, tradeoffs, and technical concepts to both executive and technical audiences.

Requirements

• A bachelor’s degree in computer science, information systems, business analytics, applied statistics, or a closely related field.
• Ten years of experience related to technical Customer Relationship Management (CRM) architecture, system integration, or enterprise solutions engineering (six of which must be progressive, hands‑on experience across the Salesforce ecosystem, including platform expertise, technical architecture, solution leadership, custom development, and advanced configuration).
• Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education.
• Experience related to financial services is preferred.

Certificates, Licenses, Registrations

• Salesforce Certified Administrator and at least one consultant‑level certification (Sales Cloud or Service Cloud) required.
• Salesforce Certified Data Cloud Consultant and Salesforce Accredited Financial Services Cloud (FSC) Professional certifications are highly desired but not required.
• Salesforce Certified AI Consultant, Salesforce Certified Application Architect, Salesforce Certified System Architect, or Salesforce Certified Technical Architect (CTA) certifications are preferred.

Job Type & Location

• This is a Permanent position based out of Oklahoma City, OK.
• This is a fully remote position.

Pay and Benefits

• The pay range for this position is $160,000.00 - $195,000.00/yr.
• Competitive pay, a robust benefits package, a “smart casual dress code” and much more!

Application Deadline

• This position is anticipated to close on May 13, 2026.