Vice President Operations

We are partnering with a private equity–backed field services platform to recruit a Vice President of Operations for one of its core operating businesses—a market-leading, multi-service field services company based in New York City. The platform is actively acquiring and scaling field service businesses, and this role sits at the center of that growth strategy. The operating business is a scaled, multi-service field services company with approximately 75 employees, 40 radio-dispatched service vehicles, and a customer base of roughly 900 commercial accounts across all five NYC boroughs. The Opportunity The platform is seeking a hands‑on operational leader to own the day‑to‑day performance of this business—credible with technicians, sharp on data, and relentless about improving execution. You will have full ownership of field operations, workforce performance, technology modernization, customer service delivery, and financial efficiency across the company’s NYC footprint. This is a high‑visibility role with real authority and a direct line to platform leadership. The right candidate will not only run a well‑established operation but help shape what it becomes as the platform scales. Key Responsibilities Field Operations & Dispatch Own end‑to‑end service delivery across all five NYC boroughs Drive technician productivity, utilization, and job throughput across a ~50‑person field workforce Oversee dispatch operations managed by four service managers—including job scheduling, truck deployment, and backlog management Identify and eliminate inefficiencies in service delivery workflows Workforce Management Manage dispatchers and department heads; own field workforce accountability, discipline, and retention Partner with dispatch leadership on technician hiring and onboarding Build a performance‑oriented culture without disrupting a stable, long‑tenured team Develop reporting and dashboards that provide management visibility into job‑level profitability, technician productivity, and customer performance Lead the migration from a legacy field service management platform to a modern, cloud‑based solution Identify and close additional operational technology gaps Customer & Account Management Assume operational ownership of key customer relationships across ~900 property manager and landlord accounts Maintain the highest levels of service quality and responsiveness the company’s reputation is built on Oversee the estimating function—ensuring quote accuracy, margin discipline, and pricing consistency Implement pricing governance with clear approval thresholds Identify where the business is leaving revenue on the table and take action Protect and leverage preferential purchasing terms Drive margin improvement through operational efficiency gains and capacity expansion Support AR collections—ensure service managers and field operations enable fast, accurate billing Growth & Platform Integration Identify organic growth opportunities across capacity, service line expansion, and geographic coverage Support platform M&A integration and cross‑selling as the PE platform acquires additional businesses Qualifications 10+ years of field service operations experience Proven track record managing a field workforce of similar scale and complexity Hands‑on operator—comfortable in the field and credible with technicians Experience with field service management platforms; ServiceTitan familiarity a strong plus NYC market experience strongly preferred PE‑backed or high‑growth environment experience a plus Fluency or working proficiency in Spanish preferred but not required Strong analytical skills; able to build and interpret operational dashboards and job‑level reporting Excellent leadership and communication skills across all levels of an organization Why This Role Lead the flagship operating business within a PE‑backed field services platform—a well‑established, market‑leading operation with 75+ years of history in NYC High‑visibility role with direct impact on business performance and a clear path to executive partnership Backed by a private equity platform with an active growth agenda—M&A, scale, and career upside Stable, experienced workforce with strong operational foundations to build on Competitive compensation commensurate with experience #J-18808-Ljbffr The RDI Group