Client Sales Manager, Commercial

Job Description Job Description About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As the Manager of Commercial Client Sales, you'll ensure the performance improvement of the Client Account Executive team by providing coaching and feedback, as well as taking on operational and administrative tasks to help the team exceed expectations. You'll work closely with other Client Sales leaders to identify areas for improvement for the CAE team. In addition, you'll bring knowledge of interview processes and assist with hiring for all teams within the sales organization. This position reports to our AVP of Enterprise and Client Sales, and is hybrid from our Austin, TX office. What you'll do * Run a weekly team meeting and 1:1s with your AEs, as well as bi-weekly coaching sessions. * Attend weekly leadership meetings. * Coach and evaluate your team's skills, identify any gaps, and use this knowledge to elevate their abilities to run the sales process. * Accurately forecast weekly, monthly, and quarterly attainment. * Align with cross-functional support teams and build relationships with other leaders to ensure your team has the right resources and support to be successful. Skills you'll bring * BA/BS degree or equivalent practical experience. * 5+ years of SaaS, UC, CX, or AI sales experience. * 2-3 years of management experience. * Experience with Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo. Why Join Dialpad * Work at the center of the AI transformation in business communications * Build and ship agentic AI products that are redefining how companies operate * Join a team where AI amplifies every employee's impact * Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.