Electronic Health Record Analyst III - MyChart, Healthy Planet, BID (Departmental Promotional Only)

Overview San Mateo County Health is seeking highly-qualified individuals for the position of Electronic Health Record Analyst III - MyChart, Healthy Planet, BID , to, under minimal supervision, provide direct application support and user training for Health’s electronic health record (EHR) system; direct, install and maintain EHR applications; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required. There are currently three regular vacancies in the Health IT Division, one of each in MyChart, Healthy Planet, and BID, located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change. Responsibilities Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation. Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision-making efforts associated with the EHR system. Collaborate with stakeholders to improve overall EHR utilization. Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative solutions and risk mitigation strategies. Assist in developing practices to improve configuration and documentation processes. Monitor system performance, troubleshoot, and resolve application issues and system errors. Participate in the evaluation of new application releases, test new applications and system upgrades. Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization. Design, develop, modify, and implement testing processes including scripts, recording test results, facilitating end-user testing, and maintaining test environments. Facilitate and attend meetings with stakeholders to review end-user and tracking/trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs. Respond to customer/user questions and concerns and recommend solutions as needed. Communicate with vendors regarding technical issues. Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations, and special updates; evaluate new functionality and manage master file changes for new features. Configure, test, and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements. Investigate, design, develop, test, and implement reports and dashboards. Develop and document internal procedures. Provide information and support to facilitate instructional training; participate in developing and/or lead training programs, curriculum, and lessons, including preparing training materials. Support systems, applications, processes, and customers, and respond to queries in a timely manner. Provide support for application incidents reported through the help desk, including 24/7 on-call coverage, as required. Perform related duties as assigned. Lead/Advanced Roles Additional duties when designated as a Lead Worker: provide lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR Analysts; participate in the coordination of the workload of lower level EHR Analysts; assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks and activities of lower level EHR Analysts; assist in identifying timelines, resources, requirement gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs and provide guidance for other analysts; serve as liaison between system users and information technology staff, vendors, and service providers for County-wide systems or applications; serve as the point person for the communication and coordination of vendor engagement and communication. Additional duties when designated as an Advanced Specialist: spearhead projects requiring deeper workflow analysis with stakeholders across Health; troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms, and crossing over several specialties/service lines; work with business partners across the organization to align technology solutions with business strategies; provide product management, support, and guidance through the software development life cycle, including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance. Qualifications License/Certification: Epic Certification in one of the applications below; and a second Epic Certification in a second application that would be determined by Health IT management based on business needs, within six months from hire. Maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges. For the MyChart Team: EpicCare Ambulatory Epic MyChart For the Healthy Planet Team: EpicCare Ambulatory Healthy Planet and Compass Rose Clinical Build Healthy Planet and Compass Rose Analytics Build Epic Security For the BID Team: Cogito Cogito Systems Administration Cogito Tools Administration Caboodle Data Model Caboodle Administration Knowledge of Electronic health record systems, specifically Epic software applications. Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance. Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. Basic supervisory principles and practices. Customer service principles. Policies, procedures, and business operations. Principles and procedures in project management and project management methodologies. Skill/Ability to Train and mentor staff, including effective coaching and team building. Translate and document complex clinical and/or business workflows. Interact with and work collaboratively with multidisciplinary teams and process stakeholders. Learn and retain knowledge of all assigned applications. Configure, implement, maintain, and evaluate Epic applications and platforms. Troubleshoot application issues and system errors. Multi-task complex work assignments. Design, modify, and implement testing process. Communicate effectively, both orally and in writing. Prioritize effectively and manage time efficiently. Lead meetings and resolve conflicts. Perform under pressure with tight deadlines. Become cross-functional in one or more applications. Motivate key process stakeholders. Travel outside the County for training. #J-18808-Ljbffr County of San Mateo