IT Support Analyst II

Job Description

Job Description

*Fully on-site in downtown Los Angeles*

Responsibilities:

• Intake of calls or walk ins and creating tickets within ServiceNow.
• Assist with loaner pool for users in iHub.
• Setting up and supporting conference room with AV/VC equipment.
• Troubleshoot and install software.
• Setting up and troubleshooting personal mobile device setups.
• Set up of conference rooms/committee rooms for hybrid Zoom meetings.
• To be successful in this role, you’ll need to work collaboratively with coworkers and demonstrate critical thinking skills. The IT Support Analyst II will prioritize work assignments, be detail oriented and have strong communication skills. 

Experience Qualifications:

Knowledge of the following applications:

• Granicus
• Zoom
• ServiceNow
• Tanium
• SCCM
• Windows 11
• MS Office (Word, Outlook ,etc)
• MS Teams
• Adobe
• Active Directory
• CheqRoom
• WS1

Special Requirements:

• Troubleshooting hardware and software issues. 
• Setting up and supporting conference room with AV/VC equipment.
• Able to use ACD (automatic call distribution).

Education and Experience: 

• Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience. 

General Required Knowledge of: 

• Principles and practices of information technology and operations.
• Operational characteristics of various computer systems, word processing, spreadsheets, and other software applications.
• Principles of hardware and software installation and current office procedures.
• Information Technology practices and standards and disaster recovery practices and current office technology and equipment.

Help Desk Required Knowledge of: 

• Software licensing compliance.
• Help desk application software.
• Hardware, networking and software support techniques, operations and usage, and standard features and functions of latest personal computer operating system.
• Office productivity suite and advanced operations of laptops, projectors, digital cameras, video cameras, and mobile devices.

General Required Skills and Abilities to: 

• Use independent judgment and exercise discretion, problem solve, prioritize and multi-task.
• Communicate clearly and concisely, both verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; lead and train.
• Operate current office equipment including computers and supporting applications.
• Personable, Team Player, Flexible, Multitask and handles pressure well.
• Detail orient, Organized, Strong Written and Verbal Communication skills a must.

The hiring range for this position is $46.52 - $50.54 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.