Dispatch Specialist

Dispatch Specialist

LHH Recruitment Solutions is partnering with a growing HVAC company in Tempe that is seeking a reliable and organized HVAC Dispatcher to join their team. This role is critical to daily operations, ensuring technicians are efficiently scheduled and customers receive timely, high-quality service. This role is fully onsite, Monday-Friday and compensating up to $26/hr.

Key Responsibilities:

• Coordinate and dispatch HVAC technicians for service calls, maintenance, and installations. Create work orders for install, service and maintenance requests
• Manage daily schedules and adjust in real-time based on priority and availability
• Communicate clearly with technicians, customers, and internal teams
• Monitor job progress and provide updates as needed
• Handle inbound service requests via phone and email
• Maintain accurate records of service calls, work orders, and customer information
• Ensure excellent customer service throughout the scheduling and service process

Qualifications:

• At least 2 years of dispatching experience, HVAC experience a huge plus!
• High school diploma or equivalent
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and customer service abilities
• Proficiency with scheduling software and basic computer systems
• Ability to problem-solve and adapt quickly to changing priorities
• High attention to detail and sense of urgency