INFORMATION TECHNOLOGY SPECIALIST III (ENTERPRISE APPLICATIONS MANAGEMENT) (CLASS CODE 0177)

Job Overview Highly responsible technical work supporting, developing and maintaining the City of New Orleans' enterprise software applications. This individual is responsible for ITIL-based administration and coordination of key applications. Responsibilities Serve as liaison between City departments, ITI and the Vendor; providing technical support, facilitating problem resolution, receiving complaints and administering application(s). Design, recommend, and monitor tiered backup solutions and disaster recovery plans for assigned applications. Work with the technical groups in ITI to implement proposed backup schedule and disaster recovery plan. Coordinate with Business Application Owner for maintenance periods and support before updating or making significant changes to the database or application architecture. Write technical documentation for content types, presentation modules, workflows, functional regression analysis, and other modifications. Add/remove/update users assigned to Active Directory Groups to ensure users can access the associated files and database. Perform data extract, transform, and load operations for assigned applications. Maintain any integrations with the assigned applications. Coordinate with Business Application Owner and Vendor, as required, to update/modify processes needed to sustain integrations. Use SQL or other BI tools where needed to extract data and create on-demand and automated reports. Monitor project milestones/critical paths for potential problems and facilitate communication with project leads to ensure success. Facilitate status meetings, reporting to project stakeholders and provide accurate data on project and application performances. Look for process improvements to support ongoing effective use of assigned applications. Work with QA/QC to comply with ITI change control processes. Monitor UAT, systems and regression testing, as needed. Perform training, as needed. Related work as required. Experience Sought Criminal Justice Legislative Management Finance Back Office / Enterprise Applications Urban Planning Human Resources Employees in this classification may work a fixed or rotating shift, Saturdays and emergencies. Employees are considered essential and must report to work in declared emergencies. Qualifications A Bachelor's Degree in computer science, computer information systems (CIS), geographic information systems (GIS), engineering, telecommunications or a closely related field from an accredited college or university and four (4) years of progressively responsible technical experience (e.g., systems administration, database administration, applications, security, networks administration) in a progressive IT organization, data processing management, or a technology program. Two (2) years of this experience must have included applications management. Or eight (8) years of progressively responsible technical experience (e.g., systems administration, database administration, applications, security, networks administration) in a progressive IT organization, data processing management, or a technology program. Six (6) years of this experience must have included applications management. Equal Opportunity Employer THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASE OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT View phone number on click.appcast.io OR TTY/VOICE AT View phone number on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr City-of-New-Orlean