Stay and Play Associate - Catonsville

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission‑driven organization that works for individual and community well‑being for all, for a better us. Position Summary Under the supervision of the Youth and Family Services Program Director, or other assigned associate, the Stay and Play Associate is responsible for delivering excellent services to all members, guests, and program participants. The primary function of the Stay and Play Associate will be to highly engage with members, guests, and program participants, including supervising children whose parents/guardians are participating in activities in the Y family center, protecting children, and maintaining a safe environment. Essential Functions Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate. Provide excellent services to members, guests, and program participants in the Y center, on the phone, and through email exchange. Build meaningful relationships with members, guests, and program participants with positive and solution‑driven interaction. Provide a safe, engaging, and nurturing environment which fosters the social, emotional, physical, cognitive, and creative development of each child in our care. Communicate effectively and appropriately with children and parents/guardians. Engage with children by guiding them to activities, using their name, and monitoring their actions during their use of the center. Maintain a clean and disinfected environment for children’s safety. Maintain all proper paperwork including sign‑in/out process, behavior reports, “boo boo” reports, incident reports, etc. Understand the age and stages of youth development and work with children accordingly. Adhere to and enforce all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction. Lead in handling conflict, concerns, member frustrations, and unusual center situations. Inform appropriate leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates). Focus on quality experiences and engagement within programs, services, and activities. Promote a professional image and maintain a clean and safe environment at all times. Work with a diverse population. Attend and actively participate in all meetings as assigned. Incorporate the four character values of the Y: Caring, Honesty, Respect, and Responsibility and adhere to the Y Code of Conduct. Communicate the Y mission and objectives to the community. Assist in all other areas as assigned. The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti‑racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. #J-18808-Ljbffr The Y in Central Maryland