Application Support Engineer

Application Support Engineer

The Application Support Engineer will be part of DevOps group in Infrastructure team and be responsible for the implementation and support of applications managed by our global Infrastructure and Operations team.

The role requires the resource to be skilled in various technologies, OS and databases so he or she can perform installation, configuration, administration, integrations, troubleshooting of general applications and their components on front-end web servers, application, and database layers as required.

The applications are mostly hosted on AWS and using different OS and DB platforms and requires the resource to have general administration experience on those platforms.

For new applications the resource will be required to gather requirements from business, design the right architecture with help of other stakeholders, plan its implementation, execute, validate the application if needed, prepare and execute test scenarios and operationalize it to support with proper documentations and training.

The engineer will be required to manage and resolve regular support tickets in his work area.

This position is part of 24x7 IT Infrastructure and Operations and resource will be reporting to the IT operation manager.

Job Experience Requirements

• Expertise in IT application support and administration of components at different layers including frontend (clients), web servers, backend, databases, etc.
• Expertise in integration, configuration of application Onboarding new application administration to assist in onboarding application administration responsibilities.
• Experience in IT application administration, testing and support including
• Hands on Experience with cloud technologies like AWS, Azure,
• Experience with AWS services like EC2, S3, IAM and RDS
• Experience with application servers such as WebLogic, Apache Tomcat or Microsoft IIS.
• Experience with databases such as MySQL, PostgreSQL, Oracle, or Microsoft SQL Server.
• Experience with scripting languages such as Bash, Shell, and PowerShell
• Good working knowledge of Windows and Linux
• Strong understanding of networking and security concepts.
• Excellent troubleshooting skills.
• Strong communication and collaboration skills.

Job Responsibilities

• Monitor, troubleshoot, and resolve application issues in a timely manner to ensure application availability, security, and performance.
• Plan, onboard and operationalize new applications based on business and IT requirements.
• Provide technical support to end-users and resolve application-related issues.
• Configure and maintain application servers, databases, and third-party integrations.
• Develop and maintain documentation for application support processes and procedures.
• Perform application testing activities e.g. creating test plans and scenarios, executing test cases, documenting and submitting problems to appropriate application teams for corrections.
• Participate in the testing and deployment of application upgrades and patches.
• Perform routine maintenance tasks such as backups, performance monitoring, and security updates.
• Keep application stack up to date as per the latest technology trends, supportability, compatibility and vendor best practices.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.