Patient Access Representative 1

Mass General Brigham Patient Registration Specialist

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions. Essential functions include greeting patients in a professional and friendly manner, collecting and verifying patient demographic and insurance information, scheduling appointments and confirming patient information, explaining insurance and billing policies/procedures to patients, processing payments and providing receipts, obtaining pre-authorization for procedures as needed, and handling patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager.

Qualifications

Education: High School Diploma or Equivalent required. Experience: Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred. Knowledge, Skills and Abilities: Knowledge of medical terminology and insurance verification procedures preferred. Ability to work in a fast-paced environment and handle multiple tasks. Excellent communication and interpersonal skills. Strong attention to detail and problem-solving abilities. Basic computer proficiency.

Additional Job Details (if applicable)

M-F, schedule ranges between 9AM - 6PM EST hours. A quiet, secure, stable, HIPPA-compliant workstation is required.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.