Training Specialist

Training Specialist

Henderson

Nearest Major Market: Las Vegas

DSV is seeking a dynamic and safety-oriented Warehouse Site Trainer to join our team. You will be responsible for contributing to the development of and delivering high-impact training programs that ensure our operational staff are proficient in safety, efficiency, and service quality. As a Subject Matter Expert (SME), you will bridge the gap between theoretical procedures and practical, hands-on application, coaching team members and ensuring the trainees are competent in safety standards, Warehouse Management Systems (WMS), and operational workflows.

At DSV, we foster a culture of support and growth in continuous learning and enforce compliance. This role is pivotal in building the skills that drive our smooth operations and offering our employees clear pathways for career advancement within the organization. As a trainer, you must maintain strict confidentiality and exercise discretion when handling sensitive conversations, employee data, performance records and your interactions with the WH associates.

Key Responsibilities

• Training Delivery & Facilitation: Conduct comprehensive training sessions on quality standards, safety protocols, Inbound, Outbound, IC/RMA procedures. Provide both classroom and hands-on coaching, demonstrating a commanding presence and the ability to articulate and project instructions clearly on all warehouse operations and while operating MHE and WMS/RF systems.
• Instructional Design: Assist in the design, revision, and implementation of training materials. Ensure programs for warehouse associates remain current with operational needs and accommodate diverse learning styles.
• Safety & Compliance: Promote "Safety First" habits as a vocal advocate for site standards. Ensure all regulatory training is documented via meticulous record-keeping and conduct regular audits to maintain OSHA compliance.
• Operational Coordination: Manage training logistics, including scheduling and resource allocation. Proactively prepare all New Hire Training materials to ensure seamless onboarding. You will coordinate with all departments and teams for work, statuses, communicate and resolve discrepancies, etc. In addition, you will lead shift huddles and prepare daily agendas.
• Performance Monitoring: Actively observe and monitor trainee behaviors and performance with a keen eye for identifying learning gaps or barriers. Provide accurate, detailed feedback and weekly recaps, update onboarding files, record absences and tardies, and adjust training methods to meet productivity and service quality objectives.
• Mentorship: Lead structured programs like the SME/Buddy Support System, providing expert advice and assertive guidance to develop and retain internal talent.

Core Operational Duties

• Operational Execution: Hands-on management of shipping, receiving, inventory cycle counting, stowing, and returns on domestic and international orders following our Standard Work Instructions while meeting Service Level Agreements (SLA).
• Inventory Control: Maintaining stock by identifying, labeling, and recording locations, as well as researching historical material movement. Reconciliation of locations, resolving discrepancies and performing consolidations.
• Order Fulfillment: Verifying materials for production orders and prepare for shipment (packing, crating, palletizing, loading, and dispatching).
• Quality Auditing: Performing quality audits on received materials to ensure accuracy and meet SLA expectations.
• Team Supervision: Leading, develop, and training local teams to meet or exceed Key Performance Indicators (KPIs) and SLAs. Provide coaching to trainees as needed.
• Training Certification: Serving as a certified trainer for material-handling equipment (MHE) and standard Inbound/Outbound/IC/RMA processes. Provide scenarios and Q&A sessions to ensure the trainee's understanding.
• Site Management: Conducting startup meetings to review daily workloads, assignments, and previous performance. Documents infractions, and lead by example, Standards & Safety: Leading safety initiatives and maintaining 5S standards (Sort, Set in order, Shine, Standardize, Sustain) as a subject matter expert. Perform spot checks ensuring associates have and utilize all required PPE.

Work Environment & Physical Demands

This role requires a presence on the warehouse floor for on-the-job training (OJT) and hands-on coaching. Must be comfortable in transitioning between a professional classroom setting and an active logistics environment. Provide a consistent and supportive learning atmosphere focused on developing personal and professional growth. We are seeking a reliable and adaptable leader who combines active listening with empathetic communication to create an inclusive learning environment. You must demonstrate the patience to support diverse learners while remaining flexible enough to pivot training methods based on real-time operational needs.

Key Skills & Qualifications

• Experience: Proven experience and success in warehouse logistics, distribution, or a similar fast-paced environment.
• Technical Literacy: Proficiency with systematic research, problem-solving, JDA, SAP, JARVIS, GUTs, Warehouse Management Systems (WMS), RF Scanners, MHE operations and compliance and G-Suite.
• Regulatory Knowledge: Strong understanding of OSHA regulations and safety standards. Understand and enforce security protocols.
• Communication, Command and Presence: Demonstrates a strong "stage presence" with the ability to articulate complex concepts clearly and project authority in a classroom environment among diverse audiences.
• Boundary Setting: Confidently managing group dynamics, mitigating distractions, and ensuring the training stays on schedule.
• Decisiveness: Making quick, informed decisions when a session isn't going as planned or when safety protocols are being breached.
• Possess an exceptional appearance. Must be well groomed and professionally presentable at all times.
• Required Certification: Experience and certification in Forklift/MHE operation - Stand-Up and Sit-Down Forklift, Electric Pallet Jack (EPJ), Ballymore EPJ
• Education: High School Diploma or GED required

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.