Business Analyst III

Role Description

This is a permanent, work from home opportunity.

What will YOU be doing for us?

• Collaborate with internal / external partners and utilize business process knowledge to identify, document, analyze and translate business requirements to address business problems / opportunities.
• Assists in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations.
• Ability to audit and/or interview stakeholders to create/document current business workflows and processes to assist the business in identifying areas of improvement.
• Facilitate outreach on initiatives to external and internal stakeholders and clients including recurring conference calls and/or participation in site visits.
• Work with external and internal stakeholders to identify and prioritize requirements.
• Work as an active member of the team to support tactical and strategic initiatives for the business.
• Work with all respective stakeholders, coordinate testing (where appropriate) and training processes, and develop respective documentation and materials.
• Analyze requests from internal staff to determine the scope of the request and determine requirements to successfully complete the request.
• Work collaboratively with key stakeholders to gain feedback and implement changes to finalize processes.
• Communicate process changes effectively to key stakeholders so issues and solutions are understood.
• Lead internal meetings with the stakeholders and communicate appropriate status, risks, and issues.
• Effectively manage complex business challenges, tight deadlines, competing priorities and interactions with the management team.
• Prepare and implement various reports for operational areas to utilize on a go-forward basis to allow for appropriate management of processes.
• Design, document, and perform test scenarios against system and custom processes to ensure accurate processes.
• Participate in testing upgrades, documenting test results, and providing feedback appropriately.
• Continually work with business to identify process improvements and assist with implementation of such improvements.
• Complete trend analysis and tracking of data for business and the organization.
• Partner with leaders to conduct root cause analysis.
• Lead external meetings with the stakeholders and communicate appropriate status, risks, and issues.

Qualifications

• Bachelor’s degree or combination of education and work experience equivalent.
• 5+ years of Business Analyst experience.
• Ability to plan for contingencies and anticipate problems.
• Ability to think analytically.
• Ability to effectively listen and respond to internal and external customers’ needs.
• Ability to effectively convey and receive ideas, information, and directions.
• Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
• Ability to display strong written and verbal communication skills.
• Ability to remain organized despite multiple interruptions.
• Ability to ask critical questions to assess needs and requirements.
• Ability to explain complex concepts easily.
• Ability to successfully meet timelines for project plans and manage time effectively.

Requirements

• Certified Business Analysis Professional.
• Certified Quality Technician.
• Certified Quality Engineer.
• Certified Quality Auditor.

Preferred Knowledge, Skills, and Abilities

• Knowledge of industry standards.
• Knowledge of SKYGEN’s proprietary software.
• Demonstrates competencies in a variety of quality philosophies, systems, and tools.
• Samurai certification in SKYGEN’S proprietary software.