General Manager

Benefits:

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

General Manager

Position Overview

The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.

The General Manager reports to the Senior Director of Operations up to the Vice President of Operations and COO.

Core Duties & Responsibilities:

Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience

Provide guidance and leadership to hourly and management teams while fostering our Core Values

Manage costs and drive sales in support of financial goals

Partner with management team to interview, hire, onboard, train, supervise and develop employees

Teamwork & Communication

All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)

Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example

Encourages and builds mutual trust, respect, and cooperation among teammates/staff

Establishes guidelines so employees understand expectations and parameters

Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments

Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response

Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements

Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations

As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events

Service Standards

Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded

Oversee training of all positions

Be capable of covering any floor position when needed (for emergency purposes only)

Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.

Monitor all positions in opening and closing responsibilities and service standards

Oversight of quality control of food, beverage and service offerings

Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures

Administrative Duties

Lead hiring for all positions led by the Death & Co Core Values

Administer bi-annual check-ins and annual reviews

Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company

Coordinate with legal, human resources and accounting staff on matters pertaining to those departments

Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales

Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports

From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company

Work with all lead positions to maintain costing to ensure targets are being met

Events: events coordination and protocols; oversee department leads in developing events offerings; events quality control

Maintain facility and oversee all facility maintenance / improvements

Execute payroll in accordance with company pay cycles

Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters

Monitor, record and communicate employee benefits, PTO, benefits and wellness credits

Implementation of new hire onboarding and training syllabi

Design and implementation of positional roadmaps

Coordination of menu changes; timelines, printing, training materials etc.

Oversight and implementation of FOH scheduling and time off requests

Point of sale maintenance

Monitor, evaluate, record and respond to customer reviews via email, phone and online apps

Floor Management Duties

Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings: build relationships with preferred patrons; maintain good community relations

Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy

Monitor restaurant and kitchen flow regarding timeliness during business hours, assist when and where necessary

Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times

Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces

Human Resources

Communicates performance expectations in accordance with job descriptions for each position

Coaches and counsels employees regarding performance on an on-going basis

Ensures employees are treated fairly and equitably. Strives to improve employee retention

Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns

Ensures recognition is taking place across areas of responsibility

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

3+ years of proven management experience in a reputable establishment

Highest levels of EQ and discretion

Ability to lead and develop teams

Experience with inventory and FOH/BOH systems

In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions

Proficient in financial management, budgeting, and cost-control techniques

Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team

Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment

Outstanding communication skills with the ability to interact effectively with customers and team members

Excellent customer service and problem-solving abilities

Flexibility in working hours, including early mornings, evenings, weekends, and holidays

Patience and adaptability

Self-motivated and a team player

High ethics, hard worker, and a great sense of humor

Desired Qualifications:

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

5+ years of GM/AGM experience in a high-volume establishment

3-4 years of supervisory experience

Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.

A.B.K.: We anticipate, prepare and execute with intention.

Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.

Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition, empathy, and transparency

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $90,000-$95,000. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion