Technical Service Representative

Sika Sarnafil manufactures high quality, single ply roofing and waterproofing membranes. With over 50 years’ experience, Sika Sarnafil's roofing and waterproofing systems are recognized for their ability to withstand the test of time. Our solutions are successful and we service our customers by providing beneficial support in the form of comprehensive design review and technical advice during construction. The Technical Service Representative is responsible for monitoring the installation of Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager. Specific Responsibilities: • Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed. • Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise. • Conducting final inspections for technical acceptance for warranty issuance. • Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process. • Advising Technical Manager concerning progress, issues, problems project needs. • Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues. • Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed. • Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections. • Participation in job meetings with contractors, architects, building owners, Sarnafil sales personal and applicators. • Cut samples • Hot air welding manually and with the Sarnamatic welder • Meeting with maintenance men and or building owners to review maintenance items. • Supporting Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, models, field tests, roof tours, etc. • Follow company environmental and safety policies. • Other projects as they arise. Qualifications/Experience/Education: • High School Diploma, preferably Associate degree • 2-5 years of work experience in the roofing industry • Technical knowledge of single-ply roof membrane installation, ideally Sarnafil • Good written and verbal communication skills • Ability to travel extensively within the region, some overnight travel (via car, train and plane) • Computer literacy • Ability to travel • Valid driver’s license in good standing